Scranton Chevrolet of Norwich W Thames St, Norwich

My experience with Scranton Chevy in Norwich was an ABSOLUTE JOKE. I used their website to price out a car they said was on the lot. Using pricing calculator on their website, it looked to be in the price range I was looking at, around $300/mo for 24/mo. Having leased my last 3 cars, I knew there are always additional costs, so I figured it would be in the $350/mo range. Drove 45 minutes, road tested the car, then was told the cost was $470/mo for 36 mo lease, over $500 for the 24 mo lease I priced on the website! $230 more than posted on their site (nearly double). I was told the calculator was showing rebates that are not available? What is THAT? Complete waste of time and an extra 100 miles onto my current lease. Salesman was a good guy, manager gave me the "fine print says the calculator may not always be accurate (GOTCHA!)." I got a tank of gas and a "sorry." There are plenty of places to guy cars and plenty of brands, and I recommend you find an alternative to Scranton.

This has to be the worst place I've ever done business with! Purchased a vehicle in April. Brought in it few days later for detailing and minor body work that was promised at the time of purchase. Drop it off was told they'd contact me when it was ready. Called to check on the status was told by service advisor what was done and what still had to be done was raining that day so I guess they had to wait to do paint touch ups, following day I called was told paint was drying then it would be all set to pick up... wait all day hear nothing. Call the following day to see if it's ready at that point I was told my vehicle had not even been touched yet! NOTHING WAS DONE! Heard a run around of stories, everyone pointing the finger at someone else. Was assured it's getting done and they'd contact me when it's ready.... picked the vehicle up after 7 days, the "body work" that was done looked like a it was done 15 mins before I got there, debts not removed and paint just thrown over rusted spots. Was beyond irritated! That was just the beginning of the fun..... Brought the vehicle back in 14 days later for a clunking noise & to fix the hack job of body work they did .. another 7 days without the vehicle whole time never received a phone call on the update or when I could expect it back. Pick it up... noise still present. Body work was better, still was not too pleased. 18 days later, vehicle goes back in to address the noise, take test drive with mechanic to show the noise in hearing, several mechanics acknowledged the noise and reassured me it shouldn't be happening... this time they had the vehicle for 4 days.. again no calls, it's me having to chase them for status updates. Pick it up, noise STILL present! 7 days later vehicle goes back in to refinish the half assed body work, brought up the noise again was told they test drove it numerous times can't find anything or hear anything wrong. Played phone tag for the next few months trying to address this issue before the warranty ran out (was purchased used) never got calls returned I complained to everyone i possibly could in that place. They're all useless! Finally get the vehicle back in 3 months later take a different mechanic out to observe the noise again he verified he heard it and verified it wasn't normal... another 5 days without my vehicle.. once again no phone calls no updates... pick it up, noise STILL there. And at this point no one will return my call, I've left numerous messages for the "service manger" haven't heard a word. ABSOLUTE WORST business and customer service I've ever experienced!

Great experience buying my GMC Sierra. Josh was very helpful and knowledgeable. He made the buying experience very easy.

Bought many Vehicles over the year's at various Dealerships. Hands down Scranton Chevrolet is the best, from my salesman Bill to everyone else needed to complete my Transaction.

LOVE, LOVE, LOVED RAY RAY!!! He is an amazing salesman, he made the entire process very enjoyable. Let's face it, buying a car is exciting, but the paperwork and the waiting is always the worst part. Not due to experience, it is just part of the process. However, Ray L (Ray Ray), made the process so seamless and very very fun. He has the BEST attitude and always had a smile on his face even if I was being a pain in the you-know-what. I highly recommend going to Scranton in Norwich.

My experience was great, I dealt with Phil as the main salesman along with Nick Frank and Josh. All four were great. Easy process and very understanding. Explained things as much as I needed them to and answered every question I had. I will be coming back here for future car buying purchases.

I went shopping for a new truck in the rain. Out of 7 dealerships 3 came out to help me of those 1 tried to sell me the exact opposite of what I was looking for. Liz listened and showed me exactly what I was looking for. With help from Bill she showed me each and every feature of my new truck. Great teamwork, Excellent Job. Now the rest of the story. Service after the sale. When we purchased the truck I noticed the warning light for tire pressure was on and asked the sales person the have the tires aired up. What they did was put enough air in one tire to clear the alarm, all 4 tires were low and indicated need air on the drivers display. LAZY or an indication of how this dealership does business. They didn't bother to do normal dealer prep or clean the truck prior to delivery, I had to complain to one on the managers to get what most dealerships do as a matter of course. Seems like cleaning the glue from the sticker, removing plastic protective film, etc are too much work for this dealership. When I purchased my NEW truck part of the sales contract was the addition of a folding tonneau cover. When I brought the truck back to fix the deep gouges in the windshield that we found on delivery, I was told the tonneau cover would not fit, but they had another one that would. Next I was told the new cover would not fit either, so they would refund my money for the cover. I called after a week and was told the check has been mailed. Now 2 weeks later and no check the managers are always in meetings or with clients (I guess 50K on a new turck dosen't make me a client) when I try to find the status of my refund. I was willing the let the delivery problems go, but the dealership trying to cheat me out of over 1000 dollars is too much. What started out as a good experience has been destroyed by deceptive business practices. Part of the refund was done, however the dealershp charged tax on the cover and have not refunded the tax ($77.11) nor have they refunded the balance of the registration fee. Still waiting on a call back from the owner. Hopefully they can resolve this. Either way a complaint is being filed with the state DMV. For those who need one it is form K-35 REV. 10-2012

The best customer service and assistance for an out of town buyer. I couldn’t have asked for an easier or better experience

came in with my 2014 chevrolet equinox for transmission problem..diagnosed bad transmission. scheduled for service repair June 1,2021.good thing i have a warranty.

I recently purchased a truck site-unseen from this dealership. I asked directly if vehicle had been smoked in and was told it has not. It HAS been smoked in. I put a hold payment on vehicle, paid in full for the vehicle (had a family member pick up & deliver the vehicle), as I was told they would refund the hold payment. I have had the vehicle for 2 weeks now and they are still refusing to refund the hold payment. I can not recommend doing business with this dealership as they are dishonest and (quite simply put) lie to their customers.