Scott Credit Union W Main St, Belleville

I called today to figure out why my mobile app wasn't working properly Ambriah was the one to answer my call. Sge was very rude and passive aggressive. I didn't understand what she was asking me and she treated me like I was stupid because I could here her. I will never return to this location. Update i just got a back to fix things dona was super sweet and made sure everything was good.

Closed my bank account without any notice. Tried to cash my check and they told me I couldnt and that I had to pay the fee with "CASH" which is what I was trying to do through my check I was giving them. Then was told to try cashing my check through bank of america but you need to be a member to do that.👎🏽

Fred had amazing service, and exceeded my expectations of my required help. Give that man a raise.

Been a member of this bank for about 2 years. I was very excited when they allowed me to join. After joining I realized I wasted my entire time! I joined because I've been told credit unions care more about customers than banks do and are more helpful and lenient with people wanting to rebuild credit. WRONG! This bank offers NOTHING! No offers, no help, no benefits of any kind. I was pre approved for an auto loan with capitol one but wanted to try getting a loan through Scott because I felt it would be better to have one with my bank. I applied and low and behold they rejected me because of my score they say being too low. Wrong again! So Capitol one approved me and they are a big and popular bank, but this small branch that I am part of rejected me. Not only will I be closing my account, but I will also not recommend this bank to anyone looking to start over and get back on their feet. Complete snobbery! The point of a bank is to help customers. This one is far from it!

I've never had any issues with Scott credit union! Great fraud alerts.

I've been a member since 2003 and for the last couple of years have experienced horrible service at the West Main St. Branch in Belleville. It needs to be overhauled. I buy 5 money orders per month to send to charity. I'd been going through the drive thru to buy them because the inside was closed. About 4 months ago I was told I couldn't buy them through the drive thru. I found out that info was not accurate. I buy them at a gas station now. I sat in the drive through line today for 30 minutes and was told that his system was down and he would turn my transaction over to another teller. I had to call and ask if they'd forgotten me because I waited so long while other cars in other lanes that came after me were going right on thru. I don't understand. Thanks

Started banking here late 2016. Everything was good until you start cashing checks and depositing checks. Very slow service inside and out. Very segregated from tellers. Not any part of a pleasant experience. Might as well just bank online same service just much faster. I will close my account Catholic community credit Union is 300 times better

I'm very happy banking here. Employees are helpful. There's lots of perks with the free checking. Lots of locations in the area. The app is easy to use.

I can't rate the whole SCU system this low, just this branch. They're extremely slow at getting things done amd are often almost rude about it. Where I often recommend this bank to others, I recommend it with the caution that you need to plan more time to go to one of the other two "nearby" branches because even though each adds an extra 15 or 20.minutes depending on where you're coming from, it's almost always still faster than this branch.

The receptionist is professional enough but not very friendly. No one provided any information on how to interact with the digital teller. I didn't know how to contact the teller and there were no instructions posted. It would've been nice to have been asked if I had been to there before or if I needed assistance. I'm guessing have all the tellers away from the public is supposed to stop robberies but it just feels really impersonal.