Scappoose Wauna Credit Union Columbia River Hwy, Scappoose

I have been a member with this credit union for years. It was great bank at first and still has some good things about it. Pro's Friendly in person customer service knowledgeable about their products Clean interior Fast service Con's Constantly they have issues with their app. Off and on problems with their limited ATM's Constant problems with on-line banking Reformat how things post all the time. Also their fraud prevention unit will cut the card off for purchases you do not normally make, and if there is multiple uses in a row. Like mine was just shut down for 3 .99 purchase in a row. Unfortunately they are not open on the weekend so you can not call them to fix this or go in to fix this. I tried to go on-line and try to fix it this way and they are closed through on-line as well. I used the phone number on the back of the card but when you push the number needed to get to fraud prevention it gives a fax sound in your ear. If you push the number three to get help with your card because it tells you to the system says it does not recognize that number. I tried to get a 1 time code to fix it through e-mail but the code never showed up, i tried it several times after waiting 30 minutes for the code. I tried to get it text to me but the text never showed up. It shows in their on line system that the e-mail and phone number is correct but when you finally get a hold of someone they say it does not show a phone number or e-mail you will have to talk to member services but they are closed until Monday. Very frustrating to not be able to access your money when you need to! They are so behind you can easily have problems getting things done with them about 2 to 3 times a month. Not just speaking about my experience but also my sons who when sent a 1 time password to set up his app. It did not work. Then he called and they verbally gave him one and that did not work. They said you will have to come in so he did. While they set it up that day he was able to access it. Then the next time said wrong password. Again they could not get the 1 time password to work and said he needs to come in. Who has the time to always go and fix their problems. Stay away from the problems of this bank . If you are the type to just let your money set and never need to get it then it could work for you! Pro's customer service is nice, the building is clean. That is where it ends.

I am always so pleased with my experience with Wauna. I originally opened in Scappoose, but I love the forest Grove branch so much! Thank you for helping with my loan! Tracy S. Your amazing!! Even though I showed up at a busy time, you treated me as though I was not bother..

I recommend Wauna Community Credit union for people who need a loan. The staff is very professional and attentive. My first experience with Wauna was very good and that's the reason we decided to have our second loan with them and my loan was much bigger and approved fast. Katheryn was very helpful and attentive. She made the process very smooth and quick. My dad and I highly recommend Wauna!

Used to love banking here. Always been super fair however, apparently you're a huge inconvenience to them when you ask them to stop pulling random amounts on random dates from your account for your credit card that is barely past due, DURING A PANDEMIC. Then, when you finally get to talk to the lady in charge of the credit cards, for the THIRD time, she gives you a snotty attitude and said "you signed for this in the contract when you got the card". Horrible customer service and horrible terms and conditions. I'm going to take my business elsewhere asap.

Nice bank. The tellers are very friendly. Im always forgetting my ID. Because they have your photo on file and you have a code word only you know, its not a problem. I like knowing if my wallet is stolen and im out of town, if there is a Wauna I can access my cash. Other banks treat you like a criminal just to get your own cash. I never feel that way here. I also like that they do shared banking. I was able to draw cash at another credit union while on vacation.

I had an interesting experience today with this Credit Union. I try to use my military retirement ID card for shared branching and they did not accept this form of ID. I can go anywhere in the world . And this is a proper form of ID but in the wanna Credit Union it's not good enough for sure branching. Department of Defense retirement ID card. What is the world coming too.

Thanks Hannah for all your help !

Staff is helpful but at times the credit union doesn't get back to you.