Santander Bank Branch Boston Rd, Billerica

Lisa has been absolutely amazing! She helped me with my transaction quickly and efficiently! Anastasia

I have two santander accounts... One opened in warwick RI 15 YEARS AGO.... 2nd in Brazil 4YEARS AGO... Today I am closing accounts... All because WITH MASS STATE ISSUED DRIVER'S LICENSE... Onriginal brach open address, ssn number, past addresses, security question answers, both checking & savings account numbers... I was told double verification standards can't be met and I am unable to withdraw 50.00... SO NOW DRIVING TO GET PASSPORT (DUAL id verification) TO EMPTY AND CLOSE ACCOUNTS...

I have never had better customer service than in this bank. I walk in and they all know my name and greet me and ask me how I am doing.

Absolute worst bank..incredibly unprofessional and incompetent. I opened an account and closed it less than two weeks later due to the amount of problems I dealt with in that short amount of time - banker didn’t know how to properly set up an account, couldn’t activate card or set up online banking due to their errors setting up the account, customer service was terrible when I called they took over a day to return my call and then they still couldn’t resolve the issues. Was back and forth with them on the phone constantly, and was never able to even use the account. Even worse, they didn’t put my address in correctly so all my mail from them (PIN number, checks, and debit card) was all being sent to my neighbor. Such a headache and a hassle.

Very friendly lady helped me open an account

Why is this branch still closed on phase 2 of reopening?

I left here because the customer service was bad. Today my wife made me go here to open a savings account for two kids. An hour and forty minutes later, still waiting for them to finish up. It's been six months since I left, don't recognize a single teller, says it all.

Lost track of my paperwork when opening a new account.