Santander Bank Branch Centre St, West Roxbury

Worst banking experience ever! And I've dealt with a lot of banks. DO NOT try to open a small condo association account here! Their legal department clearly doesn't want to do business with condo associations. 2 in person meetings with Branch Mgr, plus at least 10 emails back and forth, and still they wanted more paperwork. 4/8 thru 4/12 and still no acct! They even asked us for a form that we had to make up, then they would decide if it met with their approval. There is no such form! They told us to get a lawyer to create a form. So, we went down the street to Rockland Trust. 45 minutes later we were all set. Bank with small, local banks, folks. We have free checking for our condo association. The Mgr was very professional and very apologetic. The legal department seems to be run by Moe, Larry, and Curly.

Never enough people working there, yet always busy. Every time I’m there I’m waiting 20-40mins to see a teller. For a banker it’ll be for hours … if you need the ATM just the ATM then come here. Other than that wouldn’t recommend this bank.

Absolutely terrific. Not only do I love the $20 / month donation to my savings account but they have waived my overdraft fees twice. Their clerk was very friendly to my young children as well.

Very helpful. Money orders are $5, compared to a couple dollars in other places. Overall great bank.

one of the worst bank I ever had open account. I don't recommend anyone to open account on this. they just offer 20 but their are so many hidden fee.

Some of the least helpful bank tellers I've had to work with...

Cashier very rude Kim and other black grill they very rudh they don’t no how to dell customer lot off people no happy with taler need to to fix this problem Kim always eat food when surve customers

Rude, long waits, and under staffed. Boooo!