Santander Bank Branch Highland Ave, Somerville

This branch decided to close unexpectedly, had an emergency deposit to make after my mobile app wasn’t working to pay my HELOC I have with them. There were workers inside, didn’t answer door so I called, told me to go to another branch. I only had a small window of time to make this deposit. I’ve been with this bank for years, and they should have accommodated since it was an emergency. Awful

The branch manager is extremely rude. I’ve had a business account here for 4+ years. It’s issue after issue. Lots of fraud on card. If you have an appointment they cancel after your arrive. I drove over an hr to pick up paper work that I requested and then they wouldn’t give it to me because I didn’t have my ID with me even though when I withdraw thousands of dollars they never ID me or when I put money in they never ID me. I had my debit card with me and other proof. They somehow linked my employees personal bank account to our business account even though she’s not an owner. This bank is an absolute mess but to top it off they don’t care at allll. They think it’s all your fault. Horrible customer service. Go elsewhere.

My Davis Square Branch in Mass, # 0720 is the best Bank I have ever had. I opened an account with them over a year ago after not having a bank account for over a decade. They have been amazing! I was nervous about having a bank account due to fees and tech in recent years, yet this branch is above and beyond for service and staff! The ladies who work here are always polite, friendly, and professional! I love having a local bank now! They have always done the best to provide me with the excellent service any bank could. The online app, and website are also user friendly and very well made and maintained! I truly feel they are working to help me and other patrons find our way to financial freedom! Thank you for your truly essential service and human kindness always!

I have always been incredibly pleased with every single interaction I have had with the staff at this location. I wanted to especially point out Hajera and Junior, as I have interacted with them on multiple occasions and they are always so friendly and nice and make sure to say hello when I come in, even if I'm not working with either of them specifically at that moment. Everyone at this location has exceptional customer service skills, and I've been banking here for about 7 years now and I've always been extremely pleased with my bank. It's also great that they waive the monthly fee with the regular bank account if you make one transaction in a month! I've heard so many horror stories from friends about harsh fees at other banks and I've been very lucky to not experience anything of the sort here.

Manager is no help and the service is TERRIBLE! You are better off going to central sq or Charlestown location they treat you BEYOND RIGHT! They need to hire a new manager and new staff at the Davis sq location.

Rude employees works there that I was hang up on the phone by Pamela lady just cause she was rushing to go home. And when manager call me back she said " I had my way and I was not innocent either" Who talkes like that to their customers?? I was disrespected and talk down to. And they refused to apologize or admitt their mistakes. They are not professional at all. I am not going back this location or call it.

So, I walked in with a simple question, but left with a smile and a nice impression... the wait time was zero- which is always a plus... I was assisted by Ms Amal, with a smile on her face, as well as the professionalism in dealing with my question... I got the answer I was looking for, also advices and recommendations... I live in a different town, but glad I made the stop that day! Thank you!

All staff are nice, especially Mr. Junior Nash, who goes an extra mile to figure out a way to help you whenever possible to his capacity. He does extra calls and works by asking for more information from departments when in doubt rather than just saying no. It really makes the customer feel valued and trying to be helped.

Super rude made it very clear that they were annoyed to stop talking to help me and when I expressed that I wasn't OK with something that was happening they started to speak about me directly in front of me in Spanish which I couldn't believe they would do that super rude horrible branch, probably the worst branch of any bank have ever been in

Worst customer service ever. I was standing long time behind two persons and the teller lady called the customer who came after me. And other teller sitting there with sign "Next Teller Please".