Santander Bank Branch Eaton Ave, Bethlehem

I received a letter that the branch were I now have my safe deposit box will be closing. They advised me to close my account at the Elizabeth Avenue branch and take the contents to the Eighth Avenue branch which I did. The letter also informed me that I would receive a 1 year free on the rental of the box. When I told the person at the bank about the free year she said that is not what the letter says. Since I had just payed a year in advance in June. She said that free is not free that only means that I don't have to pay the fees for opening a new box at their branch. Am I out $170 or do I get the free year that the letter told me?

Good morning I hate leaving bad reviews I truly do but this is how we correct errors that people making customer service I've been banking with Santander three years my children also have accounts. Overall I always have a good experience. But this morning I went to get $200 out of the bank, sitting in line have patience so the wait was not bothering me at all I was sitting there and I was wondering what was taking so long no one said good morning no one said how do you want your money back blah blah blah then I hear OK Amy, hear you go have a great day. and I said well no one ever said good morning and no one ever asked me how I wanted my money. I did need it in a specific way, by then ended up sending the money back and she did it the way I asked but why wasn't that all done in the beginning why was I never acknowledged??? So customer service skills today were not good

I received a Santander Ad in my mailbox rewarding me $225 if I open a checking account. I tried to open both online and in this branch, however in both cases their system declined me. I am still wondering what was the problem, since nobody explained to me what was wrong about my case. My guess is that since I am a resident alien from Iran (especially because of my country), they didn't want to open an account for me. If that is the case, it is an extreme case of discrimination.

Sue Klingman went beyond her responsibilities as a sales and service to make sure I was set up properly and hassle free. 10/10.