Santander Bank Branch Broad St, Newark

Sr. Specialist Relationship Banker from the Jersey City Branch provided the best customer service. Vanessa Pacheco went above and beyond to help me, and because of her, I did not terminate my banking services. This should be the model for all customers every visit. After 5 phone calls and 4 bank visits, Vanessa Pacheco and Gina Rodriguez (Bloomfield Ave branch) were the only bank representatives to attempt to help me. Every other person (including Lena, the manager from the Fraud department) kept giving me false information or transerfering to other departments/branches who were not able to assist.

This branch sucks. They are slow, unattentive & show that they really could care less about helping the customer. I never have a good experience here & on every visit I witness more than 1 customer complaining about the service here with the exception of Andrew he is always informative & helpful. I have also witnessed a woman withdraw her money & simply close her account due to her dissatisfaction with the service here. Please help this branch improve their customer service relations. 😡😡😡😡

This place is just awful. In my opinion the staff is very unprofessional and don’t care about the customers. I had to wait almost an hour for the manager to come back and come to find it she’s in the back finishing up her lunch even though she supposedly already came back from lunch. And when I tried to talk they just ignored me. I wish I could give them a 0

So I came to this location to open a business account today...I was there over an hour and half.. first 20 minutes just to be served, then was the rep Andrew took an additional 20 minutes as he left me in the office by myself while in the process of opening my account Without any detail explanation They weren't able to accommodate lavatory services while I waited There's many unprofessional services that clearly transparent... including discrimination of my experience

Great place to bank! Very pleasant people.