Santander Bank Branch Broad St, Red Bank

I went to this branch to cash a very old (like 10 year old) Amex gift cheque. Not a gift card, but the old paper checks from eons past. I was greeted warmly as soon as I walked in. The tellers were super nice and friendly, and helped me with this unusual request right away.

I have been a customer at this branch since it turned to Santander years ago. This past week, Todd has been a lifesaver when he assisted me in locating a missed mtg payment that my loan officer misplaced AND he helped me with a credit report issue which had been placed on my report incorrectly. Todd not only handled the situation with a first call resolution, he also sent paperwork to corresponding parties and followed up with a phone call to me. Awesome customer service Todd!! Thank You!!

If I could give it negative stars I would. Needed an ATM the other day. NEVER have I ever seen an ATM so filthy with 2 garbage cans, 1 being so gross and so filthy right in front of where you need to be. Luckily I keeps wipes and sanitizer in my car. Not from the area. Didn’t go in the bank, so this review is not about that. Although that ATM area says a lot about the management and/or employees. Definitely won’t be using that machine again

It would be good, if the Santander Bank would pay money to Wells Fargo (right across the street) employees to TRAIN/TEACH Santander’s people, how to be: - Nice, - HELP-FULL for a customer (we make business through the Bank, were we keep Our MONEY) - PRACTICAL - Individually minded - Focused on customer’s needs - be simple but competent in doing business... They doesn’t have clue about those issues... But on the other hand, they can: - WAST YOUR TIME unlimitedly - make simple things really really complicated I’ve been on other locations of Santander in the central Jersey but this is most unfriendly, unfortunately.

Not open for people who work not even the drive up.

Rude staff. Go to a different branch.