Santa Clara County Federal Credit Union West Hedding St, San Jose

Today I was having a problem with my mobile app for county federal credit union. And the app kept blocking me to fix my pass word. I got locked out 6 times and called customer service 6 times and each time they reset so I can fix it but it kept locking me out. So had to call the coustomer service again. I talk to. Bryana she was trying to help me but I was frustrated and I was trying to explain to her and asking why dose it keep happening. She was not listing so well and as I was talking she hung up on me . That’s is not cool when your suppose to be there for the customer not hang up on them she didn’t help me. So I had to go in to the credit union on Almaden and the teller Manuel helped me and was very patient . He walked me thru every step and fixed my problem . And was very kind to make sure that everything was working before I left. I want to say. Manuel thank you for doing not just your job but going above to help me . We need more carding people like you. Again thank you for helping me out. Great job Thanks Darlene

Go to the Lower Level by stairs or elevator. You will see the bank there. There is also have one ATM as well.