Sandia Area Federal Credit Union Wyoming Blvd, Albuquerque

Recently my father passed and I had to reestablish a new trust in New Mexico, having banked with Sandia Area Federal Credit Union for over 20 years there was no other option. Melissa the branch manager on Kirkland AFB personally handled it, though it took some time, Melissa was extremely professional as were her staff in other areas during the same visit. Without her guidance I would have been extremely lost, Thanks again for all the work performed in what I know must have been a tedious process for those involved!

Iris was amazing, excellent communication and easy transaction. We don’t live in Albuquerque but this did not cause any problems for us. I will definitely be considering SAFCU for future banking and loan needs.

Auto loan processed in 24 hours!!! Great rates and personal service. I love seeing and talking to live in-person representatives that doggedly go after answers. Left a large multi-national bank for Sandia Area FCU and they hit home runs every time. Kudos to Melissa and Iris at the KAFB Branch!

I often go to Kirtland Office to make my payments and I just want to say the staff is always so friendly and helpful! Also created a checking account after learning about the neat features from the tellers.

My wallet was stolen and sandia wouldn’t let me withdraw sufficient cash to replace my drivers license. It was a frustrating experience going back and forth between the MVD and sandia.

It’s closed for construction, drive through and lobby. There was no information of this, they said it was open. Thanks for zero help at all. I will no longer be using this branch.

This is hands down the worst financial institution I have ever worked with. My wife and I purchased a new car from a local dealership who uses SAFCU for their financing. Their rates were too good to pass up. Now I know why. After nearly two months of purchasing the car, we had received no contact from them of any kind, let alone repayment information. I called them and was assured it was in the mail. After two months had passed, I finally received correspondence from them via postal mail informing me of my late payment. With that notice, I received my account and loan number for the first time. I immediately went online and registered an account on their website to tender payment. After setting up the account and adding my external bank account for payment (they don't take debit cards Online), I had to wait three days for their confirmation process to be executed which were small deposits into my external account. In the meantime, they had suddenly begun harassing me via phone, also for the first time. Once I confirmed my account and attempted payment, it declined my payment because they limit transfers to only $500 per day, and my payment was greater than that. So I called them and ended up paying via debit card over the phone, which comes with an additional fee, of course. They then sent me a form for automatic payments, but refused it because I do not have checks, and although the form says explicitly they would take a deposit slip, they rejected that also. In my short experience with this institution, I am appalled at how little communication I received and then how insanely difficult they have made it just to pay my bills. I will be refinancing as soon as possible and discontinuing my business with them.

Obtained auto loan at a competitive rate. They have been very responsive to my questions via the app. My issues is their daily weekly and monthly transfer limits. I make extra payments and have to go in to make payments since it is over the limits. This is annoying and time consuming. The other issue is for my extra payments to go toward principal only I cannot make an electronic payment from my bank to the loan.

After 60 days if you don't log in to your online account, your account gets shut off. The only way to get it back on is to call them. On top of that, if your online account gets shut off, it will also affect your autopay and your payments will not go through. They seem to have missed the reason for having auto payments in the first place....so that you don't have to log in. Additionally, we didn't know our May and June payments failed and were just notified today (July 3rd) and they act like its our fault their system sucks! The online system is super clunky. It always takes me FOREVER to find what I need to access online. It is not intuitive. Accessing your past statements is also difficult..it goes through a third party service that doesn't work very well (sometimes doesn't load at all). This credit union is not for those that rely on online services/mobile apps. Seems they are stuck in the past. Glad I only have my car payment through them.

I'm leaving and I'm taking all 12 family members and 50+ friends with me, including my grandparents who first established a relationship with this credit union back in the sixties. Customer service will not call you back as promised. They will cut off all telephone and online services if you're overdrawn by as little as $35. I have asked over 2 hours on hold with member services today. Estimated hold time is always 4 minutes but actual hold time ranges from 15 minutes to 45+ minutes. At that point they may claim to be placing you in hold but just hang up on you. It has happened 3 times today, twice by member services associates, and once by a branch manager. They will charge you $3 per month to email you monthly statements after they've eliminated your ability to print them for free from the website. Sandia, I hope you're reading these reviews. If so, please call me so that I don't have to hassle my legal team about the minor issues that you seem to be too incompetent to handle on a Monday. If anybody here thinks I'm just some disgruntled idiot, go read the articulately worded sections about this back on their own website. I wish I had done it before opening an account because, as a general rule, if a company can't navigate the English language at least as well as my 5 year old, I don't trust them with numbers. Cheers!