Sallie Mae Loan Svc & Data Center Woodfield Crossing Blvd, Indianapolis

Sallie Mae: "I could lower your monthly payment to $50, but if you can't pay $69 then you can't pay $50 so there's no point to lowering your payment." ... Student: "What are my other options?" Sallie Mae: "There is a 15 day window to apply for forebearance and this is day 16 so there's nothing we can do for you." Student: "But I'm unemployed and can't afford the payments." Sallie Mae: "There's nothing we can do. Call us when your situation improves." Literally among the scum of the earth. No one uses them by choice: avoid if at all possible.

I agree this place is run by crooks and I would like to give it a 0 star review as well. I requested forbearance for a single month due to some family health issues/hospital bills and they require a $50 promise payment to apply the forbearance. Then the next month I was looking for my auto pay to pull the next payment from my account, which usually doesn't post on my bank account for a few days. It was all too convenient that I finally received an email with my billing statement three days after my normal due date stating I was assessed a late fee for missing my payment. When I call to complain, they state that my forbearance term ended exactly one day after my normal due date which somehow cancels my auto pay for that payment and causes the late fee. I am seriously done with this joke of a student loan provider.

If you are looking for loans to get through college, do yourself a favor and DO NOT get loans through this place. Will not try and help you and come up with a plan once you graduate. Horrible people- management is disgusting. They are not nice and not accommodating people. Whatever you do- go somewhere else. Not worth it in the end I promise you. Look at the awful reviews from other people. Not the only person with this experience.

BEWARE- if I could give no stars I would. My only school loan financed through Sallie Mae was less than pleasant. I had taken out a $10,000 loan as a freshman. I had tried to work down or at least keep the interest at bay with a monthly payment WHILE in school. I was forced to have a cosigner even with good credit at the time due to my age. Coupled with the good credit of the cosigner- I was STILL given almost a 10% interest rate. It was just criminal. My monthly payments were just eaten by interest, god forbid you wait to defer your loan until after graduation. My loan amount started to climb drastically until my cosigner began to help me fight the interest. There is absolutely no way I would have stayed with your company to pay off the loan in its entirety. That 10% interest wasn't reasonable in any way nor did it give myself the chance to pay down the loan without it climbing to almost $12,000. It would've been more worthwhile to light a $20 bill on fire than to give it to you to disappear within the confines of the interest applied every month. I highly recommend you revisit your business model if you're wanting students/graduates to stay with Sallie Mae to pay off their loans in full. Sallie Mae is just criminal and takes full advantage of the student and their financial state. Go to another company like SOFI- save your time and money

I've never had to jump through this many hoops to pay someone. Horrible and lazy customer service and the worst automated operator I've ever had to deal with. I will never use them again. If you aren't unfortunate enough to be dealing with them already you should go somewhere else if you can.

All of these reviews are correct about how horrible the company is! I am currently unemployed and homeless, and there is no way to forgive the $50 fee to apply for forbearance. I have no money or assets to obtain the fee- because I repeat, I'm unemployed and homeless. What kind of savages run this place???

Dear Students and Parents, shop around and DO NOT USE THIS LENDER! they will charge you exorbitant interest rates. Their customer service is poor as well. Also do not let your college financial assistance dept. talk you or your son or daughter into using Sallie Mae or Navient. My financial "assistance" lady at my college did not offer any other options to me when I enrolled.

I have a private student loan through sallie mae and my federal student loans got transferred to sallie mae for them to Manage. I have had nothing but problems with these stupid people. When you call you WILL be on hold for 1-2 hours regardless of time of the day. If you want to change anything about your account (i.e. increase automatic debit amount) it practically takes an act of god to get through to these people. IF by some miracle you are able to get them to make any changes, they screw it up (i.e. changing it to the wrong amount.) basically you then ignore the problem until they randomly decrease your auto payment amount for no particular reason, then be ready to repeat the cycle of weeks of un-answered e-mails and 2 hour waits on the phone.

I would give zero stars if I could. Your customer service is the absolute worst. First, when you guys call me, you don't identify who you are before you ask for my billing address. There is no 'Hello, this is sallie mae.' Instead you say, 'Is this danielle? Verify your billing address and date of birth."I was dealing with Victoria from Fishers, Indiana and she told me that she could lower my monthly payments. She never said there was a qualification process, so I thought it was a done deal. So then she calls me on a Saturday and says that I didn't qualify to get them reduced. And then she said that I couldn't get it reduced to 3% interest. Then she said that I could pay the lowered amount (about half the loan ) with no consequences. So I asked if it would affect my credit and she said yes. What? She just said there wouldn't be any consequences. Then she kept on interrupting me and giving me attitude when I pointed out that throughout all her exchanges she has been giving me the wrong information. So I asked to be transferred to her supervisor. And he told me that I was transferred to the wrong department. That Victoria and his team aren't equipped to handle what I needed. Thanks for telling me so late btw! So he transferred me to the supposedly correct department and I was on hold for so long that I had to hang up. I then had my mom call you guys (I was too emotionally exhausted to try again) and she was told that their offices were closed at noon. This was 15 minutes after I talked to you guys! So in summary, I have loan payments for small loan amount that is the size most grads' rent. I was given incorrect information every time I talked to Victoria who then gave me attitude, was rude, and never took responsibility for her mistakes. And turns out this whole time I was talking to the wrong person. And then when my mom tried to talk to the right person, you guys lied and told her she couldn't. If anyone asks me if they should get a Sallie Mae loan, I will tell them that they shouldn't You are an evil company with the worst representatives. i have never had a good experience with your customer service.

I'd give 0 if I could. This company gives me nothing but problems when getting all of my information together. It take FOREVER to get to someone and they interest rates are two to three times higher then government loans! Go through a bank or somewhere else people. They can and probably will give you a better deal.