SAFE Credit Union Stanford Ranch Rd, Rocklin

SAFE CU could have done a better job with the system upgrade. The information I received said that “All” account numbers would be changing. After changing and forwarding my multiple direct deposit paperwork, imagine my surprise when my employers said the account numbers were the same and haven’t changed. Talked to SAFE CU and they said, “You don’t have to do anything your direct deposit information remains the same.” That’s not what your information stated!! Unnecessary stress.

I’ve been banking with Safe for around six years and I’ve never had a problem with them. I have only experienced superior customer service anytime I have dealt with anyone from the bank. Outstanding online and app banking.

Woke up this morning to find I have $0 in my account....this "update" has really screwed my weekend. But to wake up Monday and have no money? Kind of worried.....

Customer service is great. The loan officers helped guide my teen son in strategies to establish good credit and provided excellent counsel. A shout out to Horacio Lunar Garcia. He was both patient and instructive throughout our conversation and answered all of my son's questions. He listened intently to our plan and needs and provided great advice regarding best approaches for loans, credit cards, and planning for future needs. When we walk into SAFE we feel we have a group of financial partners. The Bank Tellers make us feel like they know us and they offer the services that meet our financial needs.

Loan officers dont take the time to ensure all information is correct before they start quoting or guaranteeing information or running your credit. Horacio LunarGarcia quoted us an amount, those numbers changed 3 times, each time with an apology and a sorry I don't know where I got that number. Never answers phone, had to walk into branch to make contact. Called manager to complain did not do much good. Now I am fighting to get credit inquiry removed from credit report and I am being told it is my fault that I misunderstood them. Yes, I misunderstood that my home would need to double in value in 30 days. Becareful when doing doing a loan with this branch, no concern for accuracy, no attention to detail, no accountability and no customer service. Lost my business for good today!

The magic word is CREDIT UNION. Member owned. Same safety back-up as for-profit banks. Good service. Some locations have coin counting machines. ATMs convenience.

I love this credit union. Staff are friendly and courteous. Everything is clean. Masks required. Social distancing in progress.

Friendly staff and convenient hours. Full service financial needs.

Drive-up ATMs at this location are always out of service, broken, or malfunctioning. I assume it's because they're outside, but no other location with outdoor ATMs seems to have this problem.

Everyone there is extremely nice. Will never BANK again. Always go with a credit union.