Russ Darrow Kia of Madison Odana Rd, Madison

I wanted to do a standard LOF and be sure my '16 Sorrento was up to date on any KIA fixes - The Russ Darrow folks got me in quickly and even found an on-line coupon that saved about $14 off the regular price. They also had one KIA tweak that they did to the transmission (under warranty.) They did this in under an hour. I've been a KIA enthusiast since I bought a used Amanti in 2006 - with about 30000 miles left on its full bumper to bumper warranty. I was impressed with the top quality of the car, the excellent service and dealer loyalty to owners. I only got rid of it last year because it was ruined at 175000 miles by a flood...I bought my Sorrento a year ago and love it.

Came in for my oil change. Used my Last free oil change coupon. Received excellent services as always. LOVE MY KIA and KiA STAFF always friendly courteous, kind words and a smile for everyone they meet

Super super nice people. Ryan the used car sales manager was concerned with just what would make me happy. Eventhough I didn't buy a car there that day I will go back at some point. Great experience and honest guys.

Great team there at Russ Darrow Kia! Joe and the team always treat me like family. I can't get enough of their classic customer service treatment.

I can't really rate this as a specific car dealership as a whole. All dealerships have the same mentality which is to sell you a car and not really care what happens after. They did their job and I was in a heavy situation, upside down on my car and they help burry the negaitive Equity. They failed at communication. They ask my wife to co sign and in the end (after five hours) they made her the primary and did not let us know. She was very upset. She already has a car under her name. They also ran our credit more than once and they lowered our score. Also They never said I had to pay apart for for floor mats. Really? They couldn't just give me floor mats. What set me off about the mats were I was told they were in the trunk and they weren't. When I can in the next day they told me no. I had to buy them. Floor mats!!! So I ended buying for $105. Overall. I am happy they helped me in my situation but they lacked the communication. in four years I will have saved 9k in crap equity from my crappy outlander. They were also flexible in working prices with sone demands I had. I didn't like hub caps and they got me a car with rims and more features for very close to my price range. I would recommend but I only advise to ask lots of questions and read the fine print.

What a mess! So with our Mazda we get 3 free oil changes through the end of the year. I'm here redeeming the first of the 3. They took an hour and 45 minutes to do my oil change and in the meantime they lost some poor guys fob just to figure out after 20 minutes that it was in his car! Ends up they thought his car was a different one did an oil change on the wrong car!! 😂

I went in today to just take a look at everything and view my options, and all my expectations were far surpassed! I found exactly what I was looking for, within my price range, and everyone who assisted me was super informative and helpful! Five stars for Cliff!!! 10/10 would reccomend

The staff there is very helpful, made the experience much better. They made the car buying process easy and fast.

Huge shout out to the mechanics who failed to turn off the change oil light after the job was done..for the 3rd time. Maybe put forth a better effort in the oil change than worrying about the car wash that I didn't ask for, or maybe an entirely new line of work? AWFUL service every time.

I’ll make this first part short if you don’t want to read the whole thing. DO NOT buy used cars from these people, they are scam artists. I have bought used cars and I know the laws involving them, and that sometimes things happen, not the case with these guys. It all started when we had the car up for an oil change and their head body mechanic stated that the frame was rusted through, THE FRAME. He also showed us where the protectant that they spray on cars is over that, meaning they knew about it, and the protectant was still “Protecting” that spot. I brought this to the manager’s attention and they stated that since it was a year and a half ago that it’s not their problem, winters are rough. I had to explain to this idiot that frame rust doesn’t happen in a year and a half. I also had to explain to him that his own lead body mechanic stated that there is no way Kia didn’t know about this spot. On top of that, I had to explain that the protectant was still sealed over that spot, meaning that no damaging salt from the past year was getting through it to damage the car, apparently his IQ is too low to understand that though. Last but not least, and I quote “Used cars are hard to sell, if we told everyone all the problems with a car that is under 5,000 dollars no one would buy them” To translate, they purposely hide facts to sell cars. We also never received the Wisconsin buyers guide for it, and we never saw a window sticker stating what was wrong with the car. He told us the only problem was some small rust on the door that was it. We didn’t even want the money back, we wanted to put the money we paid for on put it on a different car, and they could take this one back. When we stated we are going to file a complaint, he just said “It’s our entire company’s word against yours, nothing you say will hold water”. Yeah, scumbag reply, this guy should be a politician.