Russ Darrow Chrysler Dodge Jeep RAM of Madison Lancaster Dr, Madison

Customer service was great and they were good at explaining what was going on ( or what they thought it was). Only reason for 4 stars is that the problem that I brought it in for was not fixed.

Thanks for the mail saying "...your vehicle has been identified..." and "...for you to get an initial indication of your vehicle..." If my vehicle was identified why do I need me to enter my vehicle information on the site link you customized for me? Shouldn't you have at least some information on my vehicle since you identified it? You have all my other info filled in but the car, that was previously identified and "The reason you received this letter..." This is deceptive and dishonest. I don't make a habit of doing business with companies that search for customers via lying to them.

We had a great experience buying our used VW Tiguan. The finance guy that stayed late for us on a snowy friday night, remembered the couple that traded in our VW and shared with us the love and care they had for this new addition to our family. It is personal touches like THAT that mean so much. You guys ROCK!

Great Place To Buy A Jeep. Bob Phillips Is A Knowledgable Salesperson. Everyone On The Russ Darrow Team Answered All Questions & Really Went Above And Beyond For This Transaction. I Recommend Stopping In For Your Jeep Brand Purchase.

As usual The Mopar Expresslane Boys were professional and had me in and out in a timely manner. I've always had positive experiences whenever I have brought my Dart to Russ Darrow for any reason. Thanks again for your dedication. Frank Miller

Mike was extremely friendly and professional. He helped me find the best car for my budget and needs. I’d highly recommend him to ANYONE that needs a car. He was wonderful!

Horrible experience today! I bought my Jeep , brand new, from Russ Darrow in 2008. I have not had ANY issues until now . Two different service writers gave me two very different quotes within 2 mos. Of each other...for a horn problem im pretty sure they caused....today wanted me to pay for an hour....$119 for not fixing ANYTHING. I brought it in 2 mos. Ago for the clockspring recall and since that day, hmm....horn hasn't worked! They don't stand by ANYTHING! The guy I dealt with this am also has no business dealing with people....I will NEVER be back.

Have to say that Bryan in service has been one of my top manager favorites in all of the car dealerships in all of my experiences. I'm a believer that this is one of the few service departments that honestly is looking out for the customer and is willing to work outside of the normal lines to help people out

As usual I was very pleased with efficiency and customer relations. Love that place!

Parker greeted us when we got here and was very helpful when we told him what we wanted. Both he and Jon were very informative about the financing. Thanks for a great experience!