Rusnak BMW Auto Mall Dr, Thousand Oaks

Robert Hull was terrific. He told me my car would be ready in about 1 hour. I viewed that with skepticism, but it was indeed ready in 1 hour. About enough time to have a coffee and danish and walk it off. Thank you Robert

Great and efficient service dept. Bob was great and kept me update on the status of my car by phone and texts. They offer a convenient free Shuttle service drop and pick up

Service could be better.. never done when they promise.. last time it took me 3 visits to get things done, each time they were well past the initially promised time date.. This time I was told service will be done by end of day, got a call at 5pm saying it will be done by noon next day..noon came and went, not even a call.. Techs need to be held accountable to Advisers, as advisers are held accountable by customers who need their car when promissed All other dealerships sent me a survey upon completion of service, its no surprise this one does not Shuttle pick up takes 1.5-2. hours, despite being only 3 miles away (I'd be there already if I just walked)

Mickey was great to work with, and very knowledgeable about the cars. We had a great experience overall. I could not have asked for a more straightforward and honest car sales experience.

Generally good but they put something on my roof and scratched it. This is odd behavior for a luxury dealership bit to their credit they said that if they did it they will fix it. We’ll see what happens.

Jeff Kaltman is a truly exceptional internet sales manager. I have leased two vehicles from Rusnak BMW and each time I had the pleasure of dealing with Jeff. He is extremely dedicated, knowledgeable and makes the whole process of getting a vehicle very easy. I have recommended people to Rusnak BMW - specifically because of Jeff Kaltman. They also agree, that Jeff is the "best" internet sales manager they have worked with. Jeff fulfilled and exceeded every expectation with each transaction. Because of this, I will continue to do business with Rusnak BMW and Mr. Kaltman.

Do not buy a car from Mickey Belt, the salesperson I dealt with when ordering my car from Rusnak BMW. I ordered a 2014 X5 in October and the car arrived December 10th. Mickey called me to let me know the car was there and when did I want to pick it up. I told Mickey I had purchased another X5 from another dealership at which point he completely lost it. He said: " Why did you do this? I hate it when people do things like this... I have a quota of 15 cars I need to sell this month and I was counting on your sale... I spent an hour and a half with you and this is what I get?" to which I said "I'm sorry...I didn't mean to upset you" at which point he said "forget it" and hung up the phone.... What I wasn't able to say to Mickey was that my sister was planning on purchasing the car that I had ordered to replace her 2006 X5 (which is why I didn't cancel the order)...but that's not happening now. No one has called to apologize for Mickey's behavior (but I did get a call their finance department asking for my info so they could return my security deposit...I guess that's something)....My experience with Rusnak was great until Mickey Belt decided it was ok to unload all his personal frustrations on me....Amir Khansari, the sales manager whom I also dealt with when I ordered the car, was great.

I would like to give thumbs up for outstanding customer service to ART SIMCOX, for going out of his way to help me out. I wish I had more room to write about what he did to deserve my gratitude, thank you once more Art.

Drew was great. I described what we wanted over the phone and we made an appointment to see some cars. We fell in love with the 2nd car. We were done with financing and driving away in 3.5 hours.

The service was done in the quoted timeframes, offered a shuttle so I was able to get some errands completed while my car was being serviced and was returned shiny and given a full breakdown of service! Best service I’ve ever experienced!