Rushmore Loan Management Services Laguna Canyon Rd, Irvine

Website made me change my password (for my safety.) Changed it, now it doesn't work. Website makes you type in your SSN to reset the password. Didn't work. Says it doesn't match their records. I guess I'll just refinance with a different company, since this is THE WORST experience I've ever had. And I've had a lot of bad experiences with customer service. Hands down, the worst.

No flexibility with customers. In other words, there are no extension to skip paying a bill in cases of hardship; and if there is, it is accompanied with money stack on top of regular payments later on or the next month which do not render release for the customer.

I WOULD PUT 0 STAR IF I COULD 30 PHONE CALLS TO HAVE MY INSURANCE MONEY FROM A WALL I BUILT NOT ATTACHED TO THE HOUSE WAS HIT. THE INSURANCE PUT THEM ON THE CHECK AND ALMOST 2 MONTHS LATER THE CONTRACTOR STILL WAITING ON PAYMENT AWFUL. PICTURES OF THE COMPLETED PROJECT SENT AND STILL NO RELEASE. I HAVE ANOTHER INSURANCE CHECK I HAVE TO SEND TO THEM BUT WILLHAVE TO FIGHT TO GET THAT ONE RELEASED TO THE CONTRACTOR AS WELL. i WAS TOLD I WOULD BE CONTACTED BY A MANAGER 6 TIMES 1 CALL I WAS ALSO TOLD I WOULD BE SCHEDUALED FOR AN INSPECTION SEVERAL TIMES NO SHOW. COMPANY IS THE WORST

After months of talking to Reps that spoke poor English and always had to refer me to someone else for answers I finally contacted Rushmore and the Rep was easy to understand, very helpful and had all of the answers without needing support. I was very pleased to resolve any issues and I was left with satisfying relief. Thanks Otis, it was a pleasure.

God forbid you have any financial difficulties and need assistance. We needed help with ONE month, and it has turned into a nightmare. Multiple phone calls, receiving false incorrect information. I can’t wait till it is resolved so we can refinance with an actual bank!!

My first impression with Rushmore Loan Management Services was courtesy and responsiveness, and that impression remains today. Rushmore is very responsive to phone calls / questions. And very courteous / ready to assist.

Then you did not talk to the right person's ! Patrick B. Is wonderful. He has helped me far and beyond his job. As well as Elder M. Have to mention another young man Joe he two went far and beyond his job. Great customer service.!

Very disappointed with this mortgage company, I can't wait to refinance. They have the worse service ever from representatives to their damn voice operated service. And no I don't need a response from a manager.

Although they just posted their new app for their website. The ability to pay partial payments still has not been included. Something that several of their associates said would take place with the app come the new year.

Rushmore was my first mortgage company and walked me seamlessly through a VA loan purchase of my house. I'm in the process of refinancing with them for a better interest rate and couldn't be more pleased