Rushmore Loan Management Wittington Pl, Farmers Branch

I'm sure all the 5 stars they have are by their own company people. So many singe * ratings just shows how miserable it is to work with this company. In this age, they don't use phones and emails but depend on mails and faxes and I was without a home insurance for a month just because of these people. The call center is just as useless, they have no information that what you can read from the website, basically a human reading it for you. This is the worst financial institution I had to deal with in my life.

I.ve called 3 x a day for 3 days to request a pay off amount. Each time I was hung up on after going through the entire button pushing for customer service. I was robot referred to web site. Website has no tab for pay offs. I am so glad I do not need to deal with this bunch much longer. Annoyance on a monthly bases.

I have nothing but good to say about Nathan Daman in customer relations. I had severe issues with receiving my claims settlement but he has went over and above to help me!! He deserves a raise!!

I really wish I could give them zero stars! They are the worst service mortgager. My Heloc was sold by Capital One to these clowns and have been a nightmare ever since. Would NEVER recommend them, or wish them on my worst enemy.

We’ve called and talked to five different people, one supervisor, in past two days to get an explanation on a charge that is on our loan payoff statement with no avail. Poor customer service.

This company is terribly disorganized. They do not send information in a timely matter and force their customers to scrabble at the last minute to fix the issue created by Rushmore Loan Management.

Worst loan company out there!! I can never get anyone on the phone that I can understand, and they are slow to respond. Also you can not split your monthly payment bi weekly which is the absolute worst and makes no sense to me.

They should go bankrupt. My house was transferred to them because the bank went bankrupt. Their rates and fees are so high, I'm about to turn my house to them because selling it will make them richer. So, Rushmore, you guys are one of the worst companies ever in this planet!

Chat response time long Unsure if even received reply with information requested before session timed out

WORST MORTAGE COMPANY . WE WERE WITH GATEWAY (BEST MORTAGE COMPANY )BEFORE THEY BOUGHT US OVER TO THeM WORST CUSTOMER SERVICE EVER ! Had a rep try to tell me how to talk and realizing how frustrated I was didnt bother to help in any way what so ever just kept telling me they cant tell me anything at all. Had me on hold forever each time I've called.so disappointed with this company !