Ruoff Mortgage Indianapolis Rd, Greencastle

I am a local realtor and I love how fast and efficient Ruoff Home Mortgage is. They always answer when I call, so I very rarely have to leave a message, they text and email back in lightening speed, we all know in a busy world we live in that's a must. Wonderful to work with.

This is the most responsive Mortgage Lender I have ever done business with. (I suppose that is largely dependent on your Financial Officer) In our case we worked with Ashley Mattox. Ashley was answering calls and emails with the utmost detail and promptness. From explaining every minor financial change (good or bad) throughout of application process and AFTER while educating me on calculating any value that I didn’t understand. Went as far as answering calls while at her son’s baseball game (unexpected, as i was just going to leave a voicemail) but she went above and beyond. Calm and friendly demeanor and was a pleasure working with. If I could buy another home just to give her more business, I would.

James was incredibly unprofessional in both response and action. Due to our realtor suggesting them we lost a month of the process and several homes we had wanted to look into.(James and that realtor both have side by side billboards in town go figure) I strongly suspect that this was due to our non married status. This was our first time applying for loans and they made it incredibly unpleasant just to get in touch with them. We are going through a larger bank now and the process has been much easier.

I've served our community as a Realtor since 2005 and from the start Cindy Mattox is at the top of my list of who I recommend for a home mortgage. I've never been disappointed in her level of communication and efficency to take care of both myself and our mutual clients.

They were thorough, informative, patient and all around easy to work with. Cynthia made my life and purchase experience basically stress-free! Thank you!

Ruoff has been amazing to us with the purchase of our home and our refinance. They are super quick! My husband and I would recommend them to anyone!! If your looking to buy a home or refinance they are your people!!!!!!

This is the fourth home I have purchased and over all i was disappointed with several things. Won't go into detail because their were a few good things as well to off set some of the bad but I don't believe I will use Rouff again. Best wishes anyway.

It's been a wonderful experience working with Ashley. She has and continues to treat my Clients with the utmost respect. I will continue to refer my clients to her for their financing needs.

Ruoff does an outstanding job with clients and provide great support to all. They are very efficient at there job and close loans asap, always willing to go the extra mile.

Ruoff is always on time and professional. I would recommend them time and time again for the ease and comfort of their business. Cindy Mattox and Tina are a team no one can beat !