RTN Federal Credit Union Main St, Waltham

Intown Waltham & was looking for a c.u. so I went & got the worst customer service ever. The lady named Kathy (Cathy) had a short temperament & made me feel like I was doing them a favor by banking with them! Ummm... now I can SEE WHY the reviews look like they do, I wished I had looked at reviews b4 I went but NOW I know to look elsewhere when I'm in Waltham for my banking needs. I was told it was not always like that there.

The customer service is dismal. Their robot system is terrible. It takes you from menu to menu and when it doesn't disconnect you automatically it's not the right choice. I needed to report a stolen card but when u enter the option it says" this is not the place to report a stolen card" and no option to do so. After 20 minutes of being automatically hung up i finally reached Donna. She "transferred me " to the right extension...NOT! back to the robot and to no option. Their verification system for out of state purchases is horrible too. Overall...there are MUCH better institutions out there to choose.

I want to give a shout out to the staff at the RTN Worcester Branch, especially to Franca who is always so helpful in assisting me with my banking needs. They are the best!

I have been a member for about 5 years now and the customer service is horrible my Mobile banking wasn’t working I needed help transferring money so I could get petrol and each one of them just couldn’t help they kept transferring me until I just hang up

This is the worst bank I have ever been to, I had a terrible experience with Kathleen before and let me tell you this bank is horrible one teller and 10 people waiting. I will never recommend this bank to anyone if I could give it zero stars I would. She also ask me for my license and she said she’s the only person that can update it. I work in a bank and this is such a lie.

Happy with the service and rate I got refinancing my mortgage with them. Everyone is refinancing with rates so low so it did take some time but they came through and were a pleasure to work with. Much better than another local credit union I applied with.

I’m unable to get a customer service person to talk to and I’m unable to access my account What’s up

Nancy the teller is a joke. She had an attitude as soon as I walked in and when I was looking for my loan number she was rushing me to move to the side. When inquiring her about paying a loan with a credit card she said she could probably take it. She takes my credit card and without my knowledge tries to do a CASH ADVANCE. Her mistake was going to cost me $1500. Once I got the receipt stating cash advance I immediately asked her to reverse the charge which she replied "I can't". I demanded to see a manger immediately which she rolled her eyes at me and when telling the manager what happened she said "I asked him if he wanted a cash advance" I corrected her immediately and told the manager why would I do that when I had my bank checks to pay the amount with cash as well. The manager whom was the only helpful person reversed the payment immediately. I only came here as an affiliate with Workers Credit Union but DON'T BANK HERE!

Awful bank. Just looked at my statements and they charge $12.00 fee to transfer money between accounts through their app. I’m so happy I’m switching banks. That’s just plain robbery. Goodbye RTN!

Customer service is terrible. I tried to register my account online but got stuck because they asked me to call the customer service to register my phone!? I called and waited for 30 minutes and no one answered me. I ended up hanging up and will try to stop by a branch tomorrow. I don't even know if they will help me with this. For now, I'm not really happy with their customer service.