Royal Subaru West Rd, Cortland

A recall was done, they also did an oil change. They were quick knowledgeable and very thorough.

Took me in on time and quick service. Rear brakes were shot, but fell under warranty. Rather not have the vehicle washed as the hard water left many water spots.

Uncle Bill was great with the whole car process. If you need a vehicle, go see Bill!

Worst customer service experience I have ever had!!! I had a morning appointment that should have been done by noon and it wasn’t completed until 430! When I went in to pick up my car the gentleman who waited on me made excuses, said stuff happens, if waiting on my car all day was the worst of my worries then I was doing well and proceeded to tell me he didn’t care that I was upset! I will never return and will never recommend this establishment.

My sales person was real great. I owe him a big thank you.

Have leased/purchased vehicles from them. Usually offers the best price/options. Transaction for my most recent purchase went very smooth. Thus far I'm enjoying my vehicle!

With Bill O'Gorman's help I found the perfect car. Within just a few hours of making the decision to get a new Forester I drove away in my new car. It was so helpful to have a true demonstration of all the Forester can do. I had gone to out of town dealerships for previous cars, now it is time to shop at home. Royal is certainly ,' No hassle no razzle dazzle".

Ciara was the best sales lady! Got exactly what I wanted and took the time to explain everything about the car and helped me through the buying process!

Extremely helpful with the car buying experience. Very responsive and patient to any questions I had. Loving my 2018 Crosstrek! Thanks specifically to salesman Mike Howell!

We knew we would get one more car. I loved all my subarus, but I've always driven a manual shift. The car we selected was in the showroom, when I sat in it I knew it was for us. Our Salesman, Robin was easy, no push, a real gentleman. The next today we called and settled the deal. We hadn't even driven geccar. The transition between manual and auto shift is easier than I thought. Very happy with the human experience. S. Morano