Rowe Credit Main St, Westbrook

So I bought a car from Rowe credit on the 28 of last month. After 6 days and 301 miles the check engine light comes on. They send it to Lee in Auburn to be looked at/ possibly worked on. Lee does a 5 point inspection on all vehicles they evaluate. The car had a sticker put on, on November 4, it was driven a total of 11 miles from the time it was inspected and and me buying it- and that includes the test drive. After them assuring me that the codes were not reset and it being looked at, it has a cracked exhaust manifold, a bad vent solenoid and a loose right front inner tie rod. They told me that they would not fix the tie rod and I needed to “keep an eye on it because it will need to be replaced soon and was still inspectable” and the car has electrical issues- could not use the trunk, windows only worked when they wanted to and you could not lock the car or barley unlock it from the inside. After doing some research- the “still inspectable” tie rods are in fact not inspectable, they agreed to fix it. They wanted to leave me with no transportation AGAIN for an undetermined amount of days..... all of these things were covered under warranty and so is a loaner. They refused to make a claim on the warranty they said came with the car but charged me 1,750 dollars, so I could not have a loaner. I was smart and got a app that records all incoming and out going calls, I’m not the one that hung myself- they said no legal action- the didn’t say I could not expose the truth. I feel bad for mike, the salesmen that sold me the car because he did all he was allowed to do. However can not respect someone who works for such a dishonest company that CLEARLY does several illegal things. And they say that’s what you get when you have no credit- no it’s not- but me making the state, and every person I know, and every person that knows somebody I know as well as channel 8 on your side- they may choose to not run the story, but now they know too, is what they get. And the mechanic they use, Paul’s auto inc on Brighton ave in Portland, now has a detective investigating them as well. I spent all day on the phone with the attorney generals office and the BMV. What they were doing was illegal and when I stated my rights as a buyer and who I spoke with, the “supervisor” said I was making threats and demanded that I “bring his car back” he also told me I would receive all money I have paid for the car I would get back and I can sign a paper absolving me of anything to do with the vehicle and the loan. After the wheels were set in motion for them to be investigated and their mechanic for the dishonest, shady and illegal business they are conducting I decided to give back the car for several reasons. If I’m having this much trouble this soon it is only going to continue and the vehicle would most likely not last through the loan. I do not want to deal with them for the next three years and they most certainly saved me thousands of dollars. When I called to say that I would return the car if they had my check ready when I got there and something on their letter head saying I was not responsible. At which point he asked the mileage and proceeded to tell me that legally he can charge me 57.4 cents per mile and I in fact would owe them 587 dollars but if I brought the car back we would call it even I brought the car back at which point he made me sign something I would take no legal action against them..... well if your not doing anything illegal why does it matter and no I’m not bringing legal action but the state might and give you thousands in fines. No matter how desperate you think you are DO NOT buy a vehicle from these people. Legally they had to fix the car, legally they had to let the mechanic of my choosing do the work. Legally I can make them use the warranty. Legally I could make them reimburse me for a loaner. Legally I had them by the balls- however returning the car was the best thing for me so I did not have to continue doing business with such scum.

I want to give a special shoutout to mike at Rowe ford credit. Very professional and upfront about pricing and what’s included in that price. Extremely helpful to my boyfriend to get him into a decent vehicle and help rebuild his credit. Thanks again, linda

Great service to longer than I would have liked but I'll go back for the trade in and try then again

Great customer service, but the car is a piece. Brought it in TWICE under the 60 day warranty, those issues were never fixed. Transmission shifts hard many noises that shouldn't be there. Save 1000$ put it on a prepaid credit card and get yourself a reliable vehicle, NOT HERE. Dont end up paying way to much on a loan for a vehicle that probably wont make it to the end of the loan.

Mike made this an awesome experience! Car shopping is THE WORST! And he made it quick, easy and had everything ready as promised. Couldn’t be happier!!

Mike os pretty awesome! The staff at Rowe are all so nice and friendly! I have gotten 2 vehicles from them in a year and I am very happy with both purchases! Thank you Rowe for all your help

Great place! Mike was very helpful not only finding a car, but giving me resources and advice to refinance my car as well!

Very easy process. Mike was very easy to work with. I would definitely recommend Rowe Credit to anyone looking for a used reliable vehicle.

My husband bought a car from here overall it's a nice car. Obviously we're paying more than its worth but it's a special credit car dealer it's to be expected I guess. Never had any major issues with the car and if we slip up and forget to make a payment they don't seem to mind so long as we call the next open business day. The only negative thing is when we got the car it had no speakers and when asked about it they didn't seem to know anything about it but one of the salesman was kind enough to give us a decent set that he personally had laying around

Mike was awesome and made the entire experience simple. I have worked with the Rowe Credit team more than once, and they are great.