RoundPoint Mortgage Servicing Corporation - Boca Raton N Federal Hwy, Boca Raton

Freedom Mortgage is ABSOLUTELY THE BEST! Kristin goes above and beyond to help you in any way she can! I'm in my dream home and I owe it all to Freedom Mortgage!

Kristin and her team are amazing! We had a problem with another mortgage company and switched to Freedom Mortgage, start to finish less than a month and now we are in our new home!

People are nice and easy to work with , polite, friendly, patient, but, because of the lack of keeping on top of interest rates as promised, we wound up paying 50.00 a month more for 30 years. Our rep had said not to lock in the rate when we were buying the house yet. He said he would keep an eye on things and see if the rate was going down so we can lock in at a lower rate. well, I was busy with so much going on in moving, that it dawned on me after a week or so that he never called about the rate. So, I looked online and saw that interest rates actually went up!! It was his responsibility to keep an eye on this as he promised and to call us to lock in when he saw the trend was going up NOT DOWN, if he did this, we could have locked in at the lower rate. So, I called him and he then said we should lock it in before it went up any further. Yea, but, now we are locking in higher then we could have. He was our mortage rep, he should have said to lock in right away to keep low or at the very least kept a good eye on it and called us on a daily basis to see what we want to do with the trend. He never called. I suspect he wasn't keeping an eye on it at all because when I called, he had to look after I told him it went up. If I hadn't called him that day who knows how much higher it would have gone up before we locked in. That's an even scarier thought .It was his responsibility to work for us. Very upsetting because now if we ever want to get a lower rate ,as we should/could have had at the beginning, we would have to pay closing fees all over again to the bank for thousands of dollars!!!! to refinance no way !!! I would do all that to save 50 a month!! this was an injustice to us that we will have to deal with for next 30 years. thats 30 years x $50 a month , thats more then $500 a year , $15,000 more we are paying to the bank interest on this house.but mostly, we were on budget so saving the 50 a month meant a lot to us.

Paul and his staff are awesome. They helped us and made the whole process effortless. We truly appreciate them.

Horrible excuse for a mortgage company, lazy, expect you to do all the work. They are unprofessional, deliberately ignore you and lie to you. The Loan processor "Kia" Juarez is one of the most vile people I have ever had to deal with. She is passive, sneaky, and will go out of her way to ignore you. By far the biggest mistake we have done in a long time was start a loan with them. We have wasted nearly three months and have put ourselves further in debt thanks to this pathetic company.

Horrible people. Crooks that waste your time and money. Never return calls or keep you posted on anything. If for some reason you decide to start a loan with this excuse of a mortgage company and you end up with Kia Juarez as your processor, quit immediately. She will expect you to all her work for you, will be out of the office days at a time and plays games with you. This company should be shut down.

Another 5 Star Performance from Kristin Deaton and her team. Great customer service, great communication, on time closing. Job well done, as usual.

Kristin and Cait were so amazing to work with. They were always available to answer questions and communicated so well throughout the process.

Paul was absolutely amazing throughout ther entire process. Higher loan amount at a better rate, yes please. Closed in 3 weeks, yes please. Couldn't have asked for a better experience.

Paul along with the entire staff at Freedom Mortgage were great. Very professional. Would not hesitate to recommend them.