Roslyn Savings Bank, a division of New York Community Bank Broadway, Hewlett

I’ve been their customer for years. I made an online payment, I had accidentally typed in the account number missing a zero however the last four numbers of my account were accurate. The bank charged me a $20 fee and I wasn’t even aware of it, nobody had called and told me. I’m signed up for estatements yet my online password and login never worked correctly. This issue occurred again I was charged a fee again. At that point I was at the bank and asked for my bank history print out where I noticed the fee. I was refunded once. I just don’t think that it’s fair for them to charge a fee of $20 when the last four of the account numbers match or they shouldn’t allow the payment to go through or have there representatives call and let the customer who has a years of relationship know. Charging someone a fee of $20 is just unfair. The customer should have been notified it’s like a whole set up. Other banks don’t work like that. I mistakenly missed a zero not the last four digits of my account number. They shouldn’t allow the payment to go through. It’s just not right.

From day-one, Said (the manager) and the rest of the staff seemed to know me by name every time I go into the branch. Said has also been incredibly helpful with questions. Plus, they have a drive-thru and safe deposit boxes. A+++

The manager Saeed I believe his name is, hung up in my face while I was speaking with him cause a customer walked in and needed help as did I. But instead He chose to hang up on me . NYCB has upgraded their whole system and it’s now day 4 and we can not get reps on phone I’ve sat on hold for 4 hours a day waiting and then when you call the branch for help a manager tells you just to wait we are working it out and hangs upon you