Rockland Federal Credit Union Union St, Rockland

If you call customer service and speak with a woman named Ella. Hang up or ask to speak with someone else. She is SO rude and is zero help and literally argues with you. My mind is blown by the customer service. I had the unfortunate experience of speaking with her twice. She reminds me of one of those old hags who didn't get a smoke break and is taking it out on everyone else.

Wish the car dealership would have informed me that I’d be making my lease payments to these guys and not CU LEASING CORP then I could have researched to see how idiotic they are. Been getting harassed for 8 months now for a picture ticket from DC which they paid on my behalf without contacting me after I had already paid it immediately after getting it in the mail. Have been getting harassed to hunt DC down for their money back which I already tried to 5 times and was told it would be refunded to them. Guy on phone being condescending and giggling. Maybe if they put as much energy as they did harassing me into calling themselves they would have gotten their money back. Already paying a ridiculous amount for my car when I have perfect credit and put money down and bad customer service on top of it? Kick rocks I’ll be finding a new company to do business with ASAP and have filed a formal complaint for the man that called my phone with the leasing company. Do yourself a favor and do business with anywhere else it will save you the headache of having to deal with these incompetents.

Will freeze your accounts for 3+ days causing endless overdrafts if your BILLPAY gets screwed -up. Complete unwillingness on the behalf of RFCU customer service to correct this issue, rather blaming it on their vendors that service their BILLPAY. I have been a customer here for over 50 years. Their customer service has deteriorated unfortunately. Would not recommend.

I couldn't have had a worse experience with Rockland Federal. If you want a bank set in the Stone Age that makes you print, fill out, sign and return forms to get setup on Autopay, then loses the forms and doesn't each back out before reporting to your credit bureau, this is your bank. I have 820 credit and EXCELLENT relationships for both my business and personally. We are filing a complaint as well with the BBB and looking at other options as well.

Rockland Federal Credit Union is the best bank to do business with south of Boston. My daughter recommended it to my wife and l and we are so grateful. They have courteous personnel and their banking privileges are above reproach.

Could be the worst banking institution ever. They have no communication and when you actually talk to someone they cannot get their stories and excuses to coordinate. Awful experience. Also their policies are for the 1800’s. Bank is a joke

Worst bank on the PLANET!! Cannot pay online, charges for paying over the phone, reports loan defaults IMMEDIATELY. RUN! I only got a loan through them because they were the only bank the sketchy car dealer worked with. INSTANT regret, and I am still paying for it. Gave me a credit hit and now can not refinance my house. They harass the HELL out of you. Buyer BEWARE!!!

I've had the worse experience with this branch regarding an unauthorized hard credit inquiry made by them & showed on my credit report. Since July (over 2 months) I've been going back & forth with the Collections Dept. at this bank to have this credit inquiry removed from my credit report! I've been talking to Monica in Collections & her manager (a male employee, can't remember his name). It's almost October & I am still waiting for a formal written letter that I contacted them & that this credit inquiry was not authorized by me & nothing! I had tentatively submitted a credit application at a dealer ship, and clearly made it known to this dealership that they were NOT to pull my credit report until I discussed negotiation on the price of the vehicle & this dealership ignored my request NOT to pull my report until the owner dropped the price of the vehicle! To make a long story short after I submitted emails & everything I had as evidence to this bank so they could contact the credit bureaus to have this hard inquiry removed they never helped & or moved a finger even though they said they did. I called Experian myself & they never heard from Rockland like the manager & the associate Monica said! So frustrating dealing with something that this bank makes so complicated when a call & a letter could resolve this whole issue!

This is not only my favorite credit Union it's also my favorite location for this particular credit Union. The staff are knowledgeable and friendly and I rarely have to wait in line. I also use the ATM and that also is usually available in a prompt manner.

Love this credit union iam a proud and happy member and so is my girlfriend she has her first auto loan through rfcu and is happy. I love banking hear it makes life so easy for me