Robert Shimabuku - State Farm Insurance Agent Keaau-pahoa Rd, Keaau

Fantastic!... My agent, Zach provides the best customer service, he is super efficient and very helpful. Each person I have worked with in this office has offered superb customer service. I wouldn't go anywhere else for any of my insurance needs - house, business or car - even the rates are the best. I know I'm in good hands with this State Farm office! Thank you for going the extra mile, Mr Shimabuku.

Zach was very thorough when I setup insurance on our two vehicles. He provided answers to my many questions on life insurance too, which we’ll eventually be getting. He’s also been great when I email him questions! Since setting up insurance we’ve added a third vehicle with Robert’s office, and once our home is built we’ll do our homeowners too.

I love the team here at State Farm Keaau. They are always quick to answer my phone calls, and If I have any questions regarding my life insurance policy’s they sure have the answers. Its always easy and painless when setting up a new policy, and they are also very welcoming and friendly whenever I visit the office. Highly recommended for anyone looking for a good insurance company!

I have had the most easiest and nonpressured relationship with Rob Shimabuku. I have had questions on and off about the products State Farm offers for over a year without purchasing from him. He never pressured me and always answered my questions. He never tried to sell me any products that wasn’t right for me. After shopping around I found that Robert genuinely had only my best interest in mind so decided to go with State Farm for my important insurance needs! Thank you Robert for your honest , friendly , and fair service !

Rob, Zack and Chandra are some of the best agents I've ever encountered in the industry. Super personable, knowledgeable and quick to respond to questions and help out with whatever they can. Zack found a way for my household to save money on vehicle insurance when I thought there was no way. We got a quote for better coverage at a lower cost than Geico currently has on my boyfriend! In November when my Outback was totalled, the claim process took about a month to finalize and I was in a new(er) Forester by the end of December! Keaau State Farm has been a pleasure to do business with, and I intend to stay with them!

Rob was very professional. He took the time to explain all of our questions and made us feel like he valued our business. Every time I called the office, the staff was helpful, knowledgable and efficient. I would highly recommend this business to anyone!

The best customer service experience I've ever had from an insurance company. It feels like talking with friends and family. Always very responsive and very professional. I always feel well taken care of.

I was surprised that a big company like State Farm was not only competitive, but cheaper than my previous carrier. The representative who initially assisted me (Ms.Potter) was amazing, taking the time to explain each line of coverage and tailoring the policies to fit me instead of just ramming something cookie cutter down my throat that would have cost more than necessary. There is something to be said about having an actual person that lives in your community to assist you, rather than a phone call or email to someone 5,000 miles away with no understanding of Hawaii and its special challenges. For that and other reasons, I have, and will continue to recommend dealing with Robert Shimabuku's office in Keaau no matter where on island you live. Every person in that office with whom I have dealt have been friendly, professional, polite, and most importantly looking out for my best interest each and every time I needed their help, not just once when it comes to making the sale. Truly an asset to this community. Huge mahalo to the whole team!

I love having an office with a friendly and knowledgeable staff that I can contact with questions about my policy. I was assisted by Monika, she was very helpful, professional and able to get a quote quickly and at a great rate.

I had a great experience with Rob and his staff. Like most people, I was looking for the cheapest car insurance I could find that would still cover me and my family in the event of an accident. I also wanted to see what he might be able to do for my small business insurance needs, as well as home quotes to compare with my current home owner's policy. The professionals at Rob Shimabuku State Farm Insurance were great to work with and I would highly recommend checking them out when you are looking for small business insurance, car insurance, or a new homeowner's policy.