Roaring River Vineyards Brewer Mill Rd, Traphill

We are so glad you stopped by and enjoyed the band.

Thanks Lesia

Kerry, we are so sorry you felt this way. We never meant to upset anyone. We try to be welcoming and inviting and we love animals as we have many of our own pets on the vineyard. Please accept our apology for making you feel this way.

This review has been written because this person did not get to stay at our vacation rental because she was attempting to break the rental agreement by having more than the amount of people are allowed in the room also with a dog which is not allowed also there was a smoker which we have non-smoking rooms. Originally she had called during the day asking about the rentals and I explained what was available that we had one room that could sleep two people and if she had three people that she would have to rent another room because our rooms are not designed for more than 2 people and our rental agreement does not allow it.She came in to the tasting room with her sister. We discussed the rental. She paid for 1 room for 2 people. It is a lot of extra work when you process trough our cash register rather than VRBO because it is not designed for that purpose. She even asked for a discount which she received. She cam in the tasting room with her sister. My staff called me to take care of her because they don’t know how to rent a room. I stopped what I was doing to wait on her. She was only booking a room for two even asked for a discount - that- by the way- she received. I took her registration information on a credit card paper processing form in lieu of a security deposit. After we were done she hugged me knowing I went out of my way to help her. I even escorted her to the unit and showed her how to operate the keypad lock with the 4-digitcode. She came back to the tasting room to drink some wine with her sister. Later my husband inquired about extra linens for them. I went out to inquire how I could assist them and then realized what was happening. An adult nephew with a large dog was trying to stay in the room with them. She had rented our smallest cabin which only has a queen bed. I explained that: 1) occupancy is limited to two, 2) that we do not allow pets. She said the dog would sleep in his car. I suggested that he book another room. He immediately started to say that I was not accommodating. All because I would not agree to break the rules of our rental agreement. He became rude and tried to blame shame me by saying unkind things about me in front of me to his aunt. I waited until they were done and asked what they had decided. They waited some more and decided to not stay. I refunded their money. Then as they were leaving he was taking 3 wine glasses from our restaurant. My husband told him that glasses are not given away that he would pour them in a disposable cup for them. He never returned. So this is payback for not getting away with breaking the rules. They placed a review for another business since our rentals are not part of the restaurant.

Thank you Angela for your kind words and review.

Thanks for the kind review !

Thanks Phillip for the kind review !

Jeffery Thanks so much for this kind review ! We work very hard to make sure our guest have a great experience and appreciate you taking the time to let us know.

Both the owners ,Lindsey and staff appreciate your kind review and glad you had a great time with us for dinner ! Thanks for taking the time to let us know. Tom And Josephine