Richmond Ford West W Broad St, Glen Allen

Purchased my last three cars here and always get my services done here, recently (today) I went with a friend to purchase a new SUV. Joey, Bj and Chris all helped us out. We were in the showroom cracking up, having the best time. Normally buying a car takes forever and isn’t fun until the end but we seriously had a blast the entire time. And my friend is leaving with a shiny new Ecosport ☺️☺️☺️☺️☺️☺️☺️. In the market for a Ford? IF IT ISN’ T RICHMOND FORD WEST IT ISN’T THE BEST

I have purchased two vehicles from Richmond Ford West and could not be more pleased with the service provided. With my most recent purchase Jon Carlos Monotute searched the area to find exactly what I wanted for the right price!!! He was great to work with and enjoy visiting everytime I go back! Ed Palmateer, Joey Foust, and Marvin Taylor also made my purchasing experience as quick and easy as possible!!! I have recently had my new vehicle serviced and found scheduling easy and they had my car in and out in a timely manner with friendly service. I also had some additional work done and was able to obtain a loaner while my car was in the shop! Work performed was done beautifully and I was greeted with smiling faces when I returned! Great Team! Great Experience! Thank You!

Rodney Shipp was very helpful and he explained everything to me. He made it easy because of his friendliness, my concerns, and what repairs I had experienced on my old car. I gave him five stars because he did an excellent job! B J Brooks decision making helped take away future problems of my old car repairs. He stated a new car will be much better financially. I really appreciated his financial knowledge. I gave him five stars because he did an excellent job! Mike Rzeminski working the figures for me was outstanding and he was very understanding of what I had already spent on my old car repairs. It was a blessing to get a great deal on my new car. I gave him five stars because he did an excellent job! I thank God for Richmond Ford having great people to help in time of need.

Daniel is amazing! He helped us today and he is a wonderful person. We had zero plans of buying a car - we were still learning about the options. Daniel took us out to drive the car we liked with no pushing, no pressure, no nonsense. We ended buying a dream car; no drama and as easy as pie!! If you go, go see Daniel!

I hate car buying, but Bob Wilkinson made this the most pleasant experience that I have ever had. He helped us choose the best vehicle for our circumstances. He helped make us a GREAT deal. Then, when I was ready to drive it home, he went over all the features with me--boy, were there some surprises that I had not seen--like the Sirrus Radio plus 6 months free, and the rear windshield wiper. Yeah, I know, I am amused easily. But after months of stressful car shopping, Bob and the entire staff at Richmond Ford West made my shopping the BEST. Of course, my new Ford Edge is just gorgeous.

Great experience purchasing a barely used 4runner! Jeannine was super helpful and went above and beyond to get me in my new car!!

Best Dealership Ever !!!! Best Experience on a vehicle trade I've ever had, didn't even go to the Dealership. My new Ford Dealer and I'm not even in the same State. Derrick Pendergrass is the man that can make life easy on a vehicle purchase. These guys are Highly Recommended !!!!

I went in today to look at a 2013 Volkswagen GTI I had found in their inventory online. When I got there the price was a little higher than what was advertised online. Turns out the price of the vehicle had dropped and they hadn’t gotten around to changing the sticker. My sales consultant was Jimmy Thomas. I have known Jimmy for almost 7 months and had told him I would come buy a car from him sometime. I was in a rush to make it to work and Jimmy did a great job answering my questions and getting me taken care of in a timely manner. Here’s the best part of my experience. I had a preapproval from capital one with 11.31% interest-rate the finance manager Marino told me that with my credit score he was sure through one of his other lenders he could get me a better deal he fought to get me approved by Henrico federal credit union at 5.74% interest rate in the monthly payment is within what I was looking to pay. Henrico federal credit union also has a warranty that they offer on the vehicle that is going to cover everything bumper to bumper for 36 months or 50,000 miles. Overall I was extremely pleased with my buying experience at Richmond Ford West and would highly recommend anyone go see Jimmy Thomas and Marino when if they’re looking to purchase a vehicle.

A Delightful Experience My Sales Consultant, Teri Baran, was a delight to work with and completely eased the stress of buying a used car. She patiently answered all of my questions and won me over with her friendly smile and professional demeanor. The entire staff was very helpful and I will certainly return to Richmond Ford West for future vehicle purchases!

This is a review of my salesperson, Jeannine McDevitt. I purchased a new Edge ST from her a few months ago. She is one of the most professional salespersons I have ever worked with. No hassle, no question too small, no games. 100% quality, politeness, and care. I hope that you will go to her for your next purchase at this dealership.