Richard Lucas Subaru US, Avenel

I recently just purchased a 2016 Subaru Forester from Lucas Subaru. This was the third Subaru dealer I was at that day and I must say they are far more professional and honest from the rest. The Sales Manager Greg Fahy gave me a excellent deal and I would definitely recommend Richard Lucas Subaru!

Had to call repeatedly and was put on hold for a long time waiting to be picked up by the shuttle. The repair seemed expensive. Key getting stuck in the ignition should be considered a recall issue.

My wife and I had an enjoyable car buying experience. The level of customer service and vehicle knowledge was superb. The salesperson (Shumar Boseman) that worked with us made us feel very comfortable in making our 2012 Malibu purchase. We had intentions of purchasing a 2011 Malibu, but Shumar showed us a 2012 model that had less mileage and was very comparable in pricing. Furthermore, Shumar and his colleagues demonstrated warm personalities and patience for our needs. We definitely will recommend Richard Lucas Chevrolet to our family and friends!

The Manager, Greg Fahy, helped me with not one, but two vehicles purchased from his location. His professionalism and knowledge of the brand were the key factors in me and my wife both buying new cars! Thanks Greg! And thank you Richard Lucas Subaru!

Sent my parents here to look at '16 Outback with 3.6R. Dead set on the car and will buy it by Friday. Just purchased one in California for my wife. Get a phone call from dealer. "No 3.6 Available, how about they drive a 3.6 Legacy?" I thought that was strange but asked the rep to let them drive a 2.5 Outback. Parents come back from test drive. Salesman let them drive a 2.5 Forester. No Outbacks available. How in the world does a customer looking to buy an Outback gets offered a Legacy and then gets a Forester to test drive. Best part, classy salesman scribbles his info on the back of some other salesman's business card. If I ran my personal business like this I would be out of business in a week.

Exceptional service from initial call to schedule, ordering parts, through to completion three days later. Polite and responsive staff.

I negotiated a price ahead of time with Dave and Damian over the phone and internet. I confirmed three times the out the door price included NYC taxes and tags. They knew it was a 45 min ride to the dealership for me. I did not want to waste my time nor theirs. When I arrived to the dealership they played the bait and switch game. The price all of the sudden was not accurate. They made a mistake calculating the taxes apparently. I confirmed that it was NYC taxes and plates and even confirmed the tax rate ahead of time--i understand mistakes happen but they offered nothing but an insincere apology. They didn't even offer any other incentive to meet me half way on the issue. It was only a $400 difference. It wasn't the money, it was the principle. These crooks don't deserve my business. Steer clear!

I've gone to Richard Lucas for over a year now, and only keep going for the convenience of an oil change, but am through with their service. I will always choose Flemington Subaru for major repairs now. I scraped the rim of my back wheel causing some vibration and asked them for a quote.. They came back saying the wheel was not repairable, too much metal was scraped off, and I would need to replace it with a brand new $500 wheel. When I asked for an older part they said only the new wheel they happened to already have in stock would fit my 2012 Outback. Took it to a local shop the same day and they balanced it right in front of me for $10. Car runs smoothly now!

Good service. Friendly and efficient. Arranged for drop off and pickup before and after the work was done.

Worst Dealership in the History of all Dealerships. The first day I pulled up here to look at buying a new car, I come into a "War Zone" all the employees yelling at each other, and then one takes off in what I would presume to be one of their loaner cars. Next thing I know their running after him and someone else is yelling call the cops! I should've turned away from that moment, because this place is scum. I've had issues with my radio since I bought my '14 Subaru Forester, and every time I took it in for warranty work; they would spend literally 5 minutes looking at the car and return the keys to me, telling me everything was working the way it should (Bluetooth would not work). Did this 3 times and then I had enough. Took the car over to Lynnes Subaru and they've been super helpful (replaced the radio and what do you know; it works again!). DO NOT DO BUSINESS WITH THESE SHADY PEOPLE; YOU'VE BEEN WARNED!