Resource One Credit Union Spring Cypress Rd, Spring

I am a long time member and applied for personal loan, as I have done when when needed without issue in the past, shockingly it decline! Twice!! However, days later out of nowhere I received a phone call from Jacob Urbina. He stated that he saw the transactions and felt it needed further investigating. In no time at all he called me with the loan approved. He was kind, patient and knowledgeable. He's awesome!

I disagree strongly with several reviews. Has a long time member of Resource One I have visits many branches. Like any business R1 is not perfect, but they work hard at pleasing their members. This particular branch was wonderful to me. I was traveling and my card had been lost 4 hours away. I pulled in and Elana, (sp?), was wonderfully helpful. She was very polite, professional, and a lovely young lady. She is not a teller, loan officer, but she helped me replace my card and get travel cash out of my account. The lobby is open, spacious and clean. The restroom was also immaculate. Thank you for not leaving me stranded Elana and R1.

Switched from the nightmare that was wells Fargo several years ago and have never once regretted it! Excellent service, great rates on auto loans and very simple process.

I have a business account here and always get great service. Very helpful, polite, and informative.

Cynthia worked with both me and my wife to lower our car payments by giving us abetter interest rate and lowering the cost of our warranty. Could ask for better or more professional service. Very happy.

The employees have not knowledgeable or polite. Yet the manager has been knowledgeable and polite.

Excellent customer service as long as you're not a minority.