RepubliCash, LLC St John St, Portland

Awful and ignorant process. Wouldn't cash checks for our contractor bc they're from USAA. Way to treat veterans and hard working people.

The western Union workers are the rudest the most incompetent people i have ever seen. They made me work 5 times more than i hade to because they would always give me half the information i needed. They are rude, condescending, and snarky. Go to a wall greens its a lot easier to Receive it from there. Before the worker on the counter called me up they were making fun of other clients and gossiping instead of doing there jobs.

I came into this republic cash to day to reload my prepaid gift card, they do not load Walmart cards. The place is clean the person who I spoke to was polite, well dressed and seemed to know what she was talking about. I like the service at republic cash I have no problem going back for other reasons.

Erin, mark, and the rest of the crew on St John Street have always been awesome! I have been going here for over 4 years and have always been treated respectfully. They always have a solution for my many needs. As a small business I appreciate the effort that they put into finding me Solutions.

I went in with a simple personal out-of-state check, which is advertised right on their sign that they can cash. And after an extensive time of the worker asking me and the check holder to give them every bit of information about ourselves they decided that they couldn’t cash the check even though it is advertise that they can. And when I asked for them to explain to me why. They refused. This was just now on March 15 A little before six. This cashier showed no sensitivity whatsoever and wouldn’t explain any questions that I asked him. *** This teller also laughed at me while I was crying in the waiting room from a panic attack

Usually I’m not a big fan of review thingy, but the girl who work there she’s amazing extremely sweet and very efficiently deal with customers. She always seems willingly helpful with customers. I don’t really know her name, today she told me maybe Anna or Erin I’m not sure though.

The people that work here are so rude and condescending, and extremely unprofessional. I bank at a credit union & misplaced my debit card, it was taking 2 weeks to receive replacement card. My bf has been using Republicash for years, so he suggested I write him a check & he’d cash it for me - no problem, he didn’t even need his ID to cash it because “they know me there and never ID me”. Great, and the check was debated from my account in a day. So 2 days later I figured I should just be able to write myself a check and cash it instead of writing it out to him. I’d been trying to make it into my bank and couldn’t before they closed. So I went in, girl that helped me was really rude, skeptical, treated me like I was a criminal right from the start. I had to give them my ss#, show them my account balance, etc - whatever. She pulled up the check I’d written my bf, and said the hand-writing was different & questioned if I’d written the check - Yes, the hand-writing was the same, I wrote the check, I even quoted how much it was for...so she cashed it but was still soooo unfriendly. I then cashed a 2nd check and it was far less painful - I still explained my situation, and was never told that any “internal policies” around the amount I could cash a check for, nor a limit on how many checks I could cash to myself - I would have completely understand and been appreciative if they had given me the heads up. So then tonight, when I went in to cash a check, it was such a horrible experience. First, there were 3 workers at counters. One counter said “Express Lane Checks Cashed” and a woman was sittings the counter, so one would think that counter is open, right???? I mean, there was no sign to say CLOSED or Next Register - so I walked up to the counter and this woman looked up at me, didn’t say a word, and then looked back at some paperwork she was doing - nothing else while I just stood there. All she said to do was politely say, sorry I’m not actually open. Whatever, I waited in the next line. So I hand the Cashier, Mark, my check and again get ready for the process that I’ve already been doing - he then stops & colds just says “I’m not cashing this, nope wont cash this” - no explanation, no “I’m sorry, I actually can’t cash this because...”. He was just immediately rude. I had to ask, ok, WHY? To which he said I had an open check currently...I said, ok, fine, can I see the rules in writing so I know beforehand next time? Then the rude lady at the other counter huffed on over and said, so rudely, “Internal policy! You have a check that hasn’t cleared! It’s an Internal Policy so we don’t need anything in writing!” Interesting - is it also an Internal Policy not to ID everyone? Because my BF never gets ID’d...I would think at a financial institution, there are probably federal guidelines that fequire you to ID someone. So, my point is, if that is their policy, then ok! But maybe try and inform people of these policies before you’re just rude as all hell to them. And also, if you follow “Policies” maybe you should be verifying every single person’s identity that cashes checks! I have to show my ID every time I go for my credit union that I’ve had for 25 years. And lastly, DONT BE SO RUDE! It would have been so much easier to just be polite and explain the “internal policy”. And also, when I was leaving, Kathy, the rude manager, didn’t need to say “You have a nice day!” In an extremely rude, sarcastic, manner. I applaud this company for sticking to their policies - that is why I just feel obligated to pass on the info to credit agencies & Maine Gov & Business Liscensing that this financial institution does not check ID’s when cashing checks, but instead discriminates on who they apply their policies to. Thanks RepubliCash!

I don't see why anyone would have a problem coming here, I've been doing so for years and never had a problem. If you're respectful to them they'll reciprocate. Just because they couldn't cash your check for whatever reason does not mean they gave you bad customer service.

I know this will not change anything because I’ve probably complained a 100 times already. I have never been treated so poorly in my life like when I came to Republicash on st john st. I won’t say much here but I wish they would listen to our complaints and do something about it. Erin treated me and some other people very poorly and we did not appreciate it. For this reason, me and some other folks will not be using it again. I have contacted my lawyer and will be contacting the company soon so a solution can be found. I tried talking to somebody but no one will listen. This is not the first nor second time I’ve heard complaints till it actually happened to me, I was warned many times not to go there.

So after waiting about 45 minutes at a place where there job is to cash checks waited while the man sat on the phone with no body for him to tell me he can't cash my check. The check is real, and your supposed to just cash it and take care of your end when you can. Not denie the check cause the money is there and the check is real. Turn around and asked for a manager and they couldn't provide one, I know when your dealing with money you usually have some one with a brain sitting around some where. Words of advice, your a useless business close your door and stop perceiving that your business is a scam. I'd be pretty upset if it was my business and I couldn't cash a check for $3000.00 yes it was that much money.