Renasant Bank Inner Perimeter Rd, Valdosta

I must say that before the pandemic this bank was 5 stars with customer service I never really walked in and was mistreated until last year 2021 the head teller left the company she was the best, she knew your name smiled and was very relatable with you as if she had known you along time her customer service was outstanding not so much the branch manager and the banker , I remember my first time requesting the manager in a empty lobby she made me wait over 20 mins until she came ,and then she did not greet with open arms and a smile , I've had to talk to her maybe three times about my account issues and yes she never was inviting in fact I got my feelings hurt on two occasion first time with the banker who came off very rude and argumentive, and the bank manager stood beside her in her actions and ways. and the second time when the manager brought me in to talk to in her office she incriminated me talking about my account loudly toned as if she wanted to embarrass me, the banker then had to work drive through and used the retaliation method on me and put a hold on my payroll check , we was doing a lot of business in the drive through because at that time the bank was closed to the public , instead of finding another bank I stuck beside them because like I said this bank has 5 star qualities but not great customer service especially during this pandemic

Mrs. Miranda Hines is a professional and expert at her job and making the customer feel welcome and at home.. thank you so much for a stress free experience, making me feel important and getting me in and out.. I really enjoyed the service!!!

I really really love this bank so very much ❤. This bank is the one that makes me feel happy to come truly to have a account with..

I go to the one in Valdosta ga and they all treat me like royalty when no one is in line and if they see a sad face they take the time to ask me what is wrong and if There was anything that they could do things are handled in a professional way