Renasant Bank Long Hollow Pike, Goodlettsville

TLDR: They don't care about ya at all - I was banking with them for over 12 years and was moving out of state thus I had to change banks. I went in to withdraw my money & close the account, however, I couldn't close out my account due to pending charges and was assured that there would be no way I would overdraft after pulling the majority of my funds. Long story short, that wasn't the case and I DID overdraft which then accumulated overdraft fees. I called to see if I could pay the difference of what was charged but get these fees waived since I was promised this wouldn't happen & had never overdraft before. I was told simply no. The only time they would waive fees is if the bank was at fault, yet this wasn't the case? 15 years and not even an attempt to help me after their mistake. Loved Renasant for a long time, but this was the worst way for a long time customer to leave. Ever since they changed locations, I do not recommend at all.

Brenda has went above and beyond to help me and is so kind and patient! I love this bank and I have had maybe had 1-2 issues that were immediately fixed over the past several years that I have banked with them. Everyone here provides exceptional customer service, I recommend this bank to everyone!

We have been with this bank for 16 almost 17 year's. We have had Nothing bad at all. If we ever had a problem it was Always taken care of with a quickness.. We are VERY HAPPY with the bank and all of the employees that have come and gone. I Miss Alot of my SPECIAL FRIENDS.. BUT IT'S AN EXCELLENT BANK for US!!!👍😉😊💖

Warning. Even when I provide a receipt to bank to prove a company refunded my money. The bank refuse to credit my account for an unauthorized charge. Watch your account & be careful using your card.

Absolutely the worst management I've ever dealt with very incompetent and extremely rude I have been with this bank for many years and I have never dealt with so much ignorance in my life

Called today about 5 mins before they closed and told them I was just a couple mins away and please don’t close… the lady on the phone told us to come on they would wait. Only to pull up and the doors be locked. Should have just told us no and that you was closing

Their Friday extended hour is a joke because they close when most people are getting off work at 5 then you’d think oh well I’ll just put my check in tomorrow morning. NOPE they are closed Saturday so you’ll just have to use your lunch break on Monday to put your check in.

Great hometown like small bank. The staff is very friendly and helpful. They make banking easy for everyone.