Reliant Credit Union N Main St, Newark

I switched to Reliant about 2 years ago when they gave me a great auto loan. The people working at this location are always so friendly and very helpful. In the 2 years I've never had any issues or complaints about them.

I had $250 in a savings account and they charged me $10 a month. All of it was wiped out. I was not aware that a savings account would cost me $10 a month for inactivity. I called customer service and that was their policy. Now my savings is down to $23.89.

Members are treated as just a number. 20+ years I have been with wcta, now reliant. As the change over and the down hill of the company continued since it's conversion to reliant so has my use for this facility. Over a $41 negative balance, I get threats and account disabled so when I was able to get to one of the few affiliated branches out of state to put money in to correct this, they are unable to make deposit to fix issue. When l spoke to rep, I said I would try to get there that day, as my busy schedule turned out, I wasn't able to till the next day. So because of one day, they made it so I had to waste more time to give them the money they were demanding yet made it so I could not give it to them. As someone who travels across the country. It does make it hard to bank, which is why I kept this account, but will be looking for a better place that actually values it's members.

The staff is mostly friendly and helpful. Once in a while you get a teller that's kinda rude, but that's most banks (or credit unions) in my experience. They only have one teller window at drive thru, and 2 ATMs. The lot entrance is also the exit so there are sometimes close calls with other vehicles.

I would’ve given them a 5 star rating but they allow one person to have 3 transactions at the window which makes me late if I’m behind them. It should be one transaction per car.

I have been with Reliant since it was WCTA. Its a Credit Union, so they don't rip you off like a Bank.

Do not bank with these people. They'll take money out of your account without your permission and do with it as they please. They are worse than loan sharks.