Reliant Bank Madison St, Clarksville

Just tried to open an account for my 19 year old son. Walked in at 4:10 pm and was informed it would take longer than the 20 minutes the location would be open to complete the new account. I find this hard to believe because I opened an account here last Friday. There were no other customers, 2 tellers, and a manager in the office. I was told to come back tomorrow (when both my wife and I would be at work). This is simply unacceptable. My family and I will be taking our business elsewhere.

This bank does not treat customers like people, you will get treated like another account number. Customer service people have such bad attitudes and they really don't care if they help you or not. Snippy, unhelpful people in customer service are an anchor to the entire organization.

Ray took time to ensure I was seen promptly. He was friendly and direct. Professional experience.

very helpful to my my Whole family and even our my oof town when i lost my wallet

Seems to be good customer support from some of the individuals that work here. That is where the list of positives ends though. Online banking is absolutely horrible, terribly glitchy, and I have been locked out of my account multiple times due to their system failure and inability to resolve electronic situations efficiently. If you like face-to-face, small time banking; this is for you. If you're living past 2020, I would not recommend.

They are always very nice and helpful!!

These people are rude. I just wanted to change my due date. The guy was so very rude . I will never recommend First advantage bank. I wish someone would have warned me before I got an loan through them. People if you are looking for a bank First advantage bank is not the place for you. I again called First advantage bank and this time I spoke to a female. I am unsure of the ladys' name, but I want to thank u for not being rude and actually trying to help me .

worst bank ever, have a mortgage with them. Rhett and Nazaelia (if thats how you spell it) are the rudest people i have ever had to speak to. They only want to say what they want and not listen you what you have to say. They will hang up on you when they are done talking and not think twice about it. Had to get the vice president involved to handle the situation, Very disrespectful bunch of employees.

I loved First Advantage Bank, Reliant rook it over and they are horrible. We still love the staff we always had, but Reliant crazy fees and customer service sucks

Banked here for several years, I am a middle aged woman. Withdrew some money from my money market account to deposit in my account at First Advantage. Went strait from Bank of America (a real bank) to First Advantage to deposit the cash. After waiting for a while at the drive through, the teller tells me one of the 100s if counterfeit and she has to take it. Seriously! I have to jump up and down to get a receipt so she writes me one on a scrap of paper. Seiously! They said they would get back to me but never did. I called and called as the money was “supposed” to be set to the Fed to be verified but no one has ever been able to tell me what happened to my money. Want to keep your money - stay away. I closed all of my accounts and will never deal with such a hick town bank again.