Reliance Bank Penna Ave, Tyrone

We have been banking with Reliance Bank for many years and quite satisfied BUT your new website is NOT user friendly and will not as much give me current mortgage rates or a calculator to figure out what that payment would be. You took down a very good website and replaced it with poor customer service. Who designed this?

I have been banking with reliance bank for 8 years and I can say that it has gone downhill over the years. When I first opened with the bank they did not have any service fees for the checking or savings accounts. There was also no minimum balance required. That’s why I chose this bank when I was 16 years old. However, now they charge $7.00 a month for a checking account. It doesn’t matter if you have the simplest option. And $5.00 charge for a savings account if you have less than $100 balance. But that’s merely my issues with this bank. A few months ago there was a suspicious charge on my card. I called on a Saturday and was told that there was no way it could be fixed until Monday. And when I called Monday I requested a new debit card and was told that it’s not recommended. Then two months after that I had a month where I used my savings account because I was short on cash. And as I was never informed of this feee they started charging if there wasn’t $100 in the account, they withdrew the 54 cents I had. I called the bank and left a message, at several locations. No one called me back. Two days later it showed my savings account had been completely closed. I called again and left a message. No one returned my call again. So I called a 3rd time. This is in the time span of 4 days. So no I wasn’t spam calling. And I was told that since I did not have the fee they closed my account. I asked why I wasn’t informed and they told me it was because there had only been online activity with transfers to and from my checking. I explained that’s because I work the same hours they are open. I was basically told that there was nothing they could do. So flash forward to now. I went to close my bank account as I found a new bank. And I was told that since it’s already a new month that I will be charged the monthly service fee. It’s only the 4th of the month. Annoyed, I just said okay. It’s a shame as I used to brag about how great my bank was to people but it’s become greedy with $144 in bank fee charges per year (see $7 monthly checking fee and $5 monthly savings fee if you do not maintain a $100 balance at all times). That’s a lot of money to have a bank account especially when the new bank I’ve moved to has no fees if you choose estatements. Did you catch that? $0 in fees per year.

Thank you Val. You make banking friendly, comfortable and Reliable. I truly appreciate every one of you at the Tyrone location.