Reliable Pawn Shop, Inc. Cochran St, Simi Valley

Hello Princess. Thank you for the kind words and for your loyalty. We appreciate your business and look forward to helping you at your time of needs.

I was a little bit surprised to read your review. It is really not possible for us to take advantage of you; the door is in the same place it was when you walked in, if you wanted to leave. There are other shops out there if you wanted to compare. You did neither and we had a pleasant exchange of dialogue while in the shop. I will remind you now as I did then; we don't do loans on tents––new or otherwise. Not many in this business do, unless they need it for personal reasons. While the product might never have been used, outdoorsmen like their warranties and tend to be particular in their selection. Tents, stoves, sleeping bags, etc. are costly to store and tricky to sell, coming from the perspective of a secondhand shop such as Reliable. We are very open-minded as a principle, but sporting goods––especially consumer camping gear of this nature––that is about where the line is drawn for us. To help you out, we offered you a loan of $40 for the items. Not $30 as you state, but 10 here and 10 there...I can see where you might have forgotten the exact amount. The acoustic you showed me was very much a student-model Ibanez; this is the type Guitar Center often puts out on the floor for about $135. Not a bad instrument but we see a lot of these. $199 might be full-retail, but deals are not hard to find. Secondhand is a different story, and you showed us what easily falls into the preowned bracket. It is no secret that these Korean and Chinese-built guitars are a problem when it comes to longevity. Like a good pair of sneakers, they are affordable when brand-new, and do eventually wear out. It's just a fact––necks warp, pins break off, wood layers separate––from humidity, temperature changes, and time. We have many such guitars on our showroom floor and often let them go for around $60-75 after cleaning, restringing, and intonating them. Had this been an acoustic such as a Martin or Taylor brand, you might have realized a significantly higher percentage of the retail value in a loan or sale. It's always that way. We are constantly sold out of premium models and have many customers who request this type of professional instrument, so we are more enthusiastic about taking one in. I am sorry we could not be of more use to you. We at Reliable did our best to secure you a loan when others would have flatly turned you down on these items. Personally, I wish you well in your future prospects, and you always are welcome to stop by if you would like some advising or an additional perspective––free of charge.