Regions Bank State Hwy, O'fallon

Convenient location, but their ATMs break way too often. Luckily they have a card printer, so when the ATM eats your card they can make you a new one. but it would be nice if they would just keep the ATM's in order. I've had Regions for most of my life and found no real reason to change.

Made an appointment five days in advance. They sent me three emails confirming my appointment. When I got to the bank on time for my appointment I was told the girl was busy and if I would like to come back or wait in my car for 15 min. I was the first appointment of the day. I am glad I found out how they treat customers before I opened an account.

They have a 15 minute policy to come back to the branch and cancel a transaction made. Was back in 5 minutes but since the lady who did my transaction was on lunch, "there was nothing they could do for me." The assistant manager was very rude, repeatedly tried to help other customers before me and very unhelpful and difficult through the whole situation. He used curse words as well. A manager should have been able to help me since I was there within their 15 minute policy. Never had a problem at a regions branch before this, this was the worst customer service I've ever received and will be switching banks as a result. Update- I appreciate the manager for doing what he can but the assistant manager needs to work on how he handles things.

Worst bank on the planet. The app is set up to make u spend money you don't have so you they can charge you 35 dollars every week. The app should tell you accurately your UP TO DATE balance. It does not. If you call and complain they will directly lie to you and say that it doesn't do that and keeps accurate balance...well my screens hots are timestamps and don't lie. Time to send a bunch of thieves to the better business bureau.

I'm a satisfied Regions Bank customer for the most part. I was encouraged when construction of this new branch began. Yesterday I was dismayed they were closed when I pulled into the drive-thru. Beware, Regions closes at 4:30 every weekday except Friday. Really?? My kids get off the bus at 4:25. I work from home. I don't have time to get to the drive-thru before they close. FYI their location near K & I-70 is open until 5:30 most weekdays, 6:00 on Fridays. I would encourage the new location to at least match those hours. Until then, the fees I pay were spent on a bright, shiny, new bank that does me little good. Again, I am satisfied with the service I've received from Regions, but those hours are hard to understand. Edit: changed to add one star, they actually offer video banking until 8, which is a pretty good alternative.