Regions Bank Malvern Ave, Hot Springs

I opened a new checking and savings account here. When I signed up, i SPECIFICALLY told them “I do NOT want overdraft for this account.” I said that for a reason and made sure I got protection. Everything was good for a few months, then all the sudden.. my account kept going negative!!! I specifically told the lady who opened my account that I want overdraft protection. (i watched her add protection to it and signed the paper stating it) (contract). Then come to find out, my savings account is GONE and apparently I never opened one.. funny that I never opened one when I was using it for almost a year. I have the AWFUL app on my phone and have screenshots to prove I had a savings account. I had money in there that just disappeared. I hate that I’m required to have a bank account for my job because if I didn’t have to, I would NEVER have a bank account again. Banks don’t want to help you, they just want your $$$!!!!! I practically break my back for my money and for it to “disappear” after them telling me I never had a savings… sorry to say but that’s THEFT. don’t open an account here because they will screw your over.

Been with this bank for 19 years. Great service. Very satisfied.

Banking here has been fine! BUT, I get calls on the daily from them asking me to call them back "because they like to keep up with their customers" I am busy working 2 jobs & really there is no reason to chat. I don't need calls & voicemails every. single. day. This has just been annoying! Like maybe call once, leave a voicemail & IF a customer WANTS to call you back, then they will! But calling them 5 days in a row and not getting a call back from a customer, it should be obvious the customer does not want to (or maybe doesn't have time to) chat about their banking experience! It feels very much like getting calls from telemarketers. So here is my input on my banking experience, because no I do not want to talk on the phone!

Worst bank ever. They make harassing phone calls to me every week. I am poor. I can’t invest in anything. I can’t get a loan because I can’t repay it. Horrible, mean practice of calling me every week. I have asked them to stop. Bank somewhere else.

Regions is alright. The overdraft rate is highway robbery. They could stay open a little later on pay day.