Regions Bank Zelda Rd, Montgomery

There is no sense of privacy or security here. I asked the teller for my account balance and she literally said my balance out loud in front of everyone instead of writing it down. I thought it would be common sense to write down personal information like that. Someone was standing right next to me. At any other Regions, they write down my information instead of blurting it out. She asked for my social out loud instead of giving me pen & paper to write it down. You can hear transactions going on through the drive-thru while being in the front walk-in side. There's no sense of privacy, the teller I had, I will get her name soon but she had no regards to private data & information. I will not be visiting this location anymore.

I would give it a 0 star if I could. Somehow they got my maiden name rather than my married name. I was doing a transaction and told them I’d like to change it to my current name along with my driver’s license. They told me that I’d have to bring my marriage certificate back, when I did, they said I had to make an appointment. I then asked to do a withdraw, the lady told me she’d need an ID with my maiden name, not my married name to withdraw my money. Luckily, I had my passport that I was about to send off to have it corrected; but if I didn’t, I wouldn’t have been able to make that transaction. Horrible communication, incompetent employees.

They NEVER have enough tellers. EVER! Slowest of all the branches. Ridiculous! Employees sit in their offices and offer no help. Don’t even greet you. And one teller at tye drive thru. Cars wrapped around the building.

The people at this Regions Bank are extremely helpful and polite. I bank here often and all of the staff greet me by name when I walk in. They go above and beyond to answer any questions I may have and to help with any problems. I am so glad I chose regions.

ONCE I ENTERED MY CARD AND PUT IN MY INFORMATION IT WOULD NOT GIVE ME MY CARD OUT NOR GIVE ME MY MONEY! 1 STAR REVIEW DO NOT GO HERE IF YOU WANT YOUR CARD TO BE STOLEN I CALLED AND ASKED FOR IT BACK AND THEY SAID THEY WERE NOT GIVING IT BACK!

If I could give negative stars I would, I hate this place. Worst bank ever . I hate the people that work there and they do very bad business charge me tons of over draft fees when it was there fault and never gave me my money back into my account. Wish I could sue.

Have been in line for 18 minutes at the drive thru, double Lane's, have not moved, only one person working during lunch hours.

Best business banking experience I've ever had. The staff is very professional and helpful.

Customer satisfaction is not a priority.

THE ABSOLUTE WORST PHONE SERVICE EVER ... WOULD NOT LET THEM HAVE A PENNEY