Regions Bank Spring Stuebner Rd, Spring

Very nice teler Very Curtis and patience, helpful, and focused on my business made sure I had everything I needed before I completed my transactions He gets 4 stars rating from me. Thanks Region's.

I came to the this bank due to have a series of problems with the online new account setup process, $50.00 used to open the account was lost and to this day I have no idea where it is, I had to make a new deposit of $50.00 when I arrived to the bank. Omar was a tremendous help (He is a wonderful employee!!), but just today in the middle of making a deposit at the atm it shut down because of an update and my card was stuck in the machine. I had to knock on their door despite it being closing time to get it handled, livid is an understatement. I had to get a whole new card. When I asked the teller when the machine comes back up will my information still be on there and she said she couldn’t say for sure but it should be gone. That doesn’t make me feel confident, that makes me absolutely worried. I am debating on taking all my money out and going with another bank which is something I should’ve done at the first red flag, which was a $50 deposit going missing after signing up for a new account online. I remember why I left this bank in the first place in the past, I should’ve left this bank alone.

I sat at this branch for over an hour establishing a business account with Jorge Galeas for none of the required paperwork to be turned in. My account is not being held until verification the information he asked me to email over wasn’t even the information being asked for. I only know this because I’m working with a different branch at the moment, it’s very frustrating to return in information as well has have your account freeze.

2 tellers opening new accounts at the counter while another guy who cant do transactions sits in his office...

This place is awful. There is never anybody working and there is always a wait to get helo help.

Thank you JJ Galeas for helping me with my business you awesome!!!

I was waiting 30 minutes and they never attended me, the workers talking on the phone laughing and laughing and they never attended me. Bad customer service.