Regions Bank Viking Dr, Bossier City

Will be closing my Regions checking account. The bankers are obviously not trained to help customers. I went through the drive-thru to cash a check. The teller came on the intercom and asked if I wanted to deposit. I told her "NO" and that I needed to cash it. She stated that she couldn't cash it, but if I chose to deposit the check it would be in my account that night at midnight. Saturday came and went, Sunday came and went, Monday has come and gone and it is still not in my bank account. I'm being told now that it should go through tonight at midnight. This is on top of my going inside the bank a week ago because the ATM would not take my deposit for a week and a half. The customer rep said there "might" be something wrong with my card. He wasn't sure though. So he cancelled my card and said he would get me a new one. What he forgot to mention before cutting my card up was that it would be 3-5 business days before I would get another one.... and this was on a Thursday. I will never again use Regions. I would recommend you don't either. They do not are about customer service!!!!!!

The branch had an opportunity to be a hero on a bad day and really make a customers day. Instead of using their hearts they decided that corporate policy was more important. I'll think long and hard about staying with Regions.

No customer service at window they just deposit your money making you wait till midnight didn't ask if your cashing or depositing the manager didn't care either they were just trying to get more people account set up without having properly trained staff the regions on Pines Road is much better than Airline Drive and I stay off in the hood

I've used this bank since they were still AmSouth. They've been fantastic to me — I have no complaints.

This Drive thru on Viking Dr. Is SO Slow. Always have to wait long time to get served

This bank is terrible. Did not try to help me at all and did not take any consideration for terrible online banking issues i had to deal with. Do not use regions bank

very nice customer support they help good and they smile very nice