Regions Bank Delaware Ave, Mccomb

Staff is wonderful. But. Who made the poor decision to close the other Delaware Branch?! It was easier to navigate, stayed busy AND they had a drawer in the drive thru. Now there is NO DRAWER at this branch, because the ATM is at the WINDOW. (Who designed this?) Deposit books have to be crammed in the little canister. Or you are forced to park in the awkward & dangerous parking situation (two sides trying to back out directly at the entrance fed from a busy street at a very busy intersection), and go inside, in the heat, cold and/or rain, and stand there and wait. And now TWICE as many customers are in line because management closed the other branch, without even fixing the poor design problems of the other first. There is no longer a 'quick' time to run to the bank. The branch on the other side of town is just as slow, only difference is the line weaves through a SHOPPING MALL PARKING LOT, with people jutting in from different directions. Again. The staff is great. They are not the problem. But whichever upper management decided this was a solution, merely created a larger problem, imho.

Walked in to open an account but waited there are 30 minutes and nobody approached me. One worker did have someone with him but the other female worker was really busy just sitting there and this after my wife told her what we were trying to do

TODD!!! I Love that when I come into the Bank for anything or even call to speak to him about my account he makes me feel as though he remembers who I am even though he deals with hundreds of people on a daily basis!!! TODD you are AWESOME!! & I’m SO GLAD that you are MY REGIONS PERSON 💘💘💘

They make it extremely hard to do business with them. Need to call & talk to someone at your bank, well you're out of luck, you get a computer, or stay on the line until they hang up on you without answering.

Good people inside just were hna le to answer my question or expedite a issue I had with a insurance company check other then that. They are reKky nice an helpful they tried to do everything. Also greet you in an on the way out I like places that do that..

Absolutely the WORST bank I've ever been to!! Customer service is terrible, communication is non existent, and staff is very unprofessional. They closed my account without warning due to an error by an employee and kicked back deposits causing my account to go in the negative and now have LOST MY MONEY, telling me there is nothing they can do. STAY AWAY FROM REGIONS BANK!!