Regions Bank Nashville Pike, Gallatin

I’m absolutely shocked at how this business is ran. My husband and I opened a joint checking account on Saturday. We had an appointment at 11:15. Once we got there, we sat with a lady who hasn’t been there but only 4 weeks. The appointment took well over an hour. That was fine, we were patient and understood that she was new and we weren’t in a hurry. She did have to have several employees help her, but again, I was fine. It got down to our cards and the part where you deposit money into the account. My husband deposited $800 in cash in the account. The lady told us that it looks like everything is working and the funds would be available. Come to find out, they were not. We tried using our cards, declined, going to the atm, declined. The bank has already closed and we couldn’t get anyone to help us. We called the customer service line. Sat on hold for 30 minutes to be told that there is a hold on the deposit till the following business day which was Monday. We were highly annoyed at this point because not one employee told us this would happen. So we wait till Monday….. card still doesn’t work. My husband calls the branch and they forgot to have him sign something. They said all he would have to do is sign another document. He gets off work early to do this and he signs the document. Then he is told that the account still won’t work until the next following business day which is Tuesday. Again, we are highly annoyed and upset about the lack of communication with these employees and honestly do not trust what they are saying. My husband then calls the customer service line and talks to an employee to make sure that is true. The employees ensures him that we would just need to wait until midnight and the card and funds would be available and ready to use. It’s now Tuesday, we just tried to use both cards and both cards do not work. My husband called customer service again and now a different employee tells us that they will not be available until tomorrow because it takes two business days. Who did I give my money to? I’m needing a manager to contact me immediately. I want my money back because this is absolutely unacceptable.

This bank was so helpful yesterday was in danger of bank account getting in serious trouble with fees on their end and possibly with who I was paying. Gorgeous woman listened to me did something on computer whereas another regions bank did nothing. I was charged one fee but they paid the bill and I intend to pay it back

Great customer service. Everyone is always friendly and helpful here.

If I could give 0 stars I would. This bank was the worst in my life about fund availabilities and fees. So much so that after the 3rd problem in a matter of a month of delaying my funds I closed my account in the drive thru line. The following month after closing my cell phone provider attempted to bill the account. The cell phone company notified me and I updated my information and paid them. Regions was never out A SINGLE DIME, the account shouldn't have even existed to get billed to begin with given it was closed, yet they charged me a returned item fee. Then didn't notify me until it was sent to third party collections where it had accrued an even larger balance. I tried to contact the branch to resolve this but no one ever answers the phone. I called the 800# to be told there was nothing they could do since the account is closed, yet if this same fee was on a open account it would be simple for any teller to credit back so I know its a matter of they just don't want to help me which isn't much different than the level of service I got there the entire time my account was open with them. Pathetic.

I do not RECOMMEND this LOCATION because of GLENDA!!!!! Customer Service was horrible. I would have expected a lot more since I’ve heard great things about the bank. So maybe it’s the people working there. I went in there and the person that attended me had horrible CS skills was GLENDA. She needs to learn how to treat people right. I highly recommend her changing her attitude if she treats customers like she treated me .!!!!! And this is coming from a person that has done CS for 13 years. That’s is all.

Shouldn't take 25 minutes to get thru the drive thru, we customers have better things to do than waste our time waiting, open the lobby!!! News flash covid has a vaccine now

Big bank services with a small bank feel. Jeff and Hilary are very helpful and I feel like they value me as a customer.

Been banking here for a long time. Always very helpful people working there, no complaints

I've banked with Regions for years and have always been treated well. This staff is friendly and helpful.

I’ve been with Regions since the were First American Bank. Love Regions. Helen