Regions Bank N 9th Ave, Pensacola

I pulled into drive through and was here for 15 mins waiting for a person to come to window. I was stuck w one in front of me and one behind me.. I needed gas but was like let me do this quick.. I had 24 miles left to the gallon and by the time I got up there I had 16 miles left… these gas’s prices are no joke and I’m extremely irritated that I just spent 6 bucks waiting to deposit money!

ATM IS NEVER WORKING AND SOME PEOPLE DO YOU PEOPLE PAY ATTENTION DONT GET OFF WORK TO COME WHEN YOU ARE OPEN SO SCREW THIS BANK. IM GONNA BE CLOSING MY ACCOUNT AND USING SOMEWHERE THATS ACTUALLY WORKING ALL THE TIME AND NOT ONCE A YEAR! 1 star they deserve 0

Applied for a loan in October. I was assigned a loan officer who had no sense of urgency. 90 days passed. Still no loan progress. I was notified we had to start over. So my credit was run twice. I called the Cordova branch twice to request someone else to work with and was told someone would return my call in 24hrs but no one ever did. The loan officer kept asking me the same questions. Never returned calls or emails. I ended up losing the opportunity because the rental I wanted to purchase sold to another buyer after almost 5 months of dealing with a loan officer who had no interest in helping me from the start. Customer service experience here was horrible. The fact no one ever called me back to discuss or have empathy for my experience speaks volumes. I did finally get a letter in the mail that said my loan was denied. Kind of like a break up with a girlfriend done by letter. So I will not recommend Regions or this particular loan officer to anyone. Sad after 15+ years. I’m done with Regions. Here is a few of Regions core values where they failed- Put people first – Have respect for every person. Listen. Care. - failed. Do what is right – failed. Focus on your customer – Serving the customer in an exceptional way is our business, our only business. Failed!

Very helpful, friendly and always making you feel comfortable when doing personal business.

Way to slow. Don't have an hour a day to wait but I must go for my job. I would never do personal business here.

Excellent bank- staff is knowledgeable and friendly.

$8 fee to cash a check

One of the slowest banks in Pensacola!