Regions Bank Louetta Rd, Spring

We called in advance to book a sit down with the banker because we needed help financing a car. We have had four family members using this bank unit for years. We have never had such ridiculous service at a branch. We got to the bank at 420 due to a major wreck right next to the regions which took over 30 min to get through. We walk in and are greeted by three people behind the glass. The one person sitting at their desk did not even look up. He hesitated to even respond when spoken to. A man came out and sounded like a recording stating "the next available teller will be right with you" shortly after saying that we heard a firm female voice say "no, all inquiries stop at 4". The timid man came back over and stated that they would need to reschedule us. Why wouldn't you say that when we called while on our way?? There were 4 employees there and none of them were interested in staying to help or make money for the branch. If I could leave no stars I would. Do not go here.

BEWARE of Regions Bank! They have mishandled our accounts twice! Sending money (UNAUTHORIZED!) via check to our partner companies in other countries. The check never arrived. We had tens of thousands of dollars that we could not access due to negligence. I have tried to close the account with them for over a month now and they simply do not respond to emails or phone calls. Because I cannot reach them via email nor per phone, I am reaching out here on social media to hopefully receive attention. I switched to Mercury Bank! Highly recommend.

Not sure if this review will post for the location at Lotta by Klein Highschool but that is where it is meant for, single handledly this is the worse bank ever, they don't call you back EVER!, I gave up asking for them to call back and have asked for over a month for the bank manager to have her superior contact me, she won't because she is afraid of the feedback I would give her. Her name is "Kizzie" , I am CEO of a 1000 person company and I can tell you I would never tolerate any of my employees treating customers this way

My favorite branch to do business. Kizzy and staff are always attentive and give great customer service. My family and I have been loyal account holders for years because of dedicated workers such as this crew on Louetta.

I had a bad time because of the treatment of the teller that attended me today. I went to cash a Western Union money order and what I received were questions such as what nationality I am (seeing my license is from Texas and I am American) and what I wanted the money for. This is not resolved with an “I'm sorry.”.

I wanted to leave feedback regarding my overall experience with Regions. I have been very disappointed in the customer service aspect I have received thus far. The only times I received kindness from the representatives, was during the process of opening my 3 accounts. Over the past few months I have experienced some hardship, like many of us have, due to the pandemic and the effects of Covid-19. Unfortunately, my finances suffered, and when I have reached out to the bank for additional resources or ways they could assist, I was met with coldness and harsh tones. My concerns were dismissed and disregarded. I even reached out to management a few times, and each time they lacked empathy regarding my concerns. I do not feel as if the company or it’s representatives value me, or others, as their customers. They lack the reciprocity of the respect given to them. I have accounts with other banks that prioritize my needs as a customer, and Regions has failed miserably in this department.

I love the service I get at this branch. Kizzie is awesome and has been since day one. I have visited this branch since moving to Texas from Mississippi in 2009.

I have been banking at the Louetta location for many years each visit has been positive, courteous, timely, knowledgeable, professional staff and management I always feel as it I matters and feel welcome keep up the superior job,

Everyone’s always so bubbly when I walk into this location, no matter the time of day.. whenever I have an issue it gets taken care of without hesitation.. I’ve tried other branches but this location by far is the best..

This branch is amazing. All bankers are very helpful and knowledgeable about the services.