Regions Bank Sylvester Rd, Albany

They have only 1 teller manning 2 drive through lanes and inside. Average wait time to do a simple 80$ withdrawal was 19 minutes. I would have used the atm, but I needed 1 20$ broken down into 5 and 1s. Would have been quicker to do a cash advance at another branch.

So here's the facts about this bank after all the craziness of last year and the beginning of this year they have been short handed and the one's that are there are doing a wonderful job with the staff they have. It is wonderful that they have a gard there as well super nice. I have been banking with regions bank for 13 years and besides there wonderful services across the board I appreciate the fact they have a guard there I wish more banks did that 😎🇺🇸👌

The lady at the front desk was way more than helpful sweet & kind thx ma'am 😊my business will forever b here Had to come bck & get my daughter a account

Tracey Mallory branch manager is the best manager I ever seen in a branch she will really help you with anything and she do it in a great professional way and she also make you feel better instead of being depressed about your situation and she will do her best to help you out and one thing I love region banks Region is 100 % Litty 🔥💯 Tracey Mallory you the best thank you for solving my situation and making my day better with your service you rock👏🏽👏🏽💯 —— thank you , Tracey

The ATM machine is always down such a hassle

Don’t ever try to apply a credit card with them,if you don’t get approved,they take along time to give your money back,they didn’t even call me if I didn’t get approved for my credit card I had to go to the bank and ask,it’s just a waste of time with them

Tried to call twice. On hold ove 30min then hung up on .

Great group of helpful, friendly and knowledgeable workers!