Regions Bank Town Creek Pkwy, Lenoir City

Worst banking experience ever and I’m a banker. The assistant manager/manager a male who seemed annoyed at being at work on July 13th @ Lenior City was not intelligent enough to understand the name in my passport is accurate and matches my driver’s license. All because my passport had additional information stating what my maiden name is. Eg. My name: Lisa Doe-James My passport outlined: Lisa Doe-James Nee’ Doe. I could not open an account because my passport outlined that my maiden name is Doe. Mr. Banker who wanted to go home because it was close to closing time said my passport did not match my driver’s licenses “Lisa Doe-James” And had the nerve to tell me he doesn’t care if I wanted to get upset (I was not upset I was EXPLAINING what “nee “ in my passport meant cause clearly he didn’t knew the meaning. Worst customer service from a banker. The tellers were helpful and didn’t seem ti see the issue but he had the final say. Go to Truist next door. They’re helpful and has great customer service.

I cash the same check every month just at a different regions. Even though I have been a customer for a decade (Jan 2010) to be exact, the manager CHRIS CLARK would not. He was impersonal, had an attitude like he hated his job, and was unwilling to call my usual regions to see my history and the history of (actual corporate) checks clearing. Chris Clark needs to find a new profession that doesn’t require any emotions or customer service. I’m very disappointed and now 40 miles out of my way to get on with my day.

I had a major issue this morning and the manager, Chris, worked quickly and efficiently to resolve the problem. I am grateful to have a bank like this!

I've interacted with several of the tellers here on a weekly basis, and they are always nice and understanding

The people at Regions Bank are always very friendly and personable I've had no bad experiences with them at all

I waited over 41 minutes for someone to answer the phone. Finally hung up. Worst customer service ever.

Cannot connect with branch personnel. Routed to some call center with 10 plus minute waits. I do not recommend.

I can not get anyone to answer the phone. I guess they want me to move to Sun Trust.

First off the I wouldn't use this ATM. Took my money and card. Called this morning about it. Basically this happens often at this location. They need to fix the ATM!!

Had a great experience opening an checking account