Regions Bank Keller Pkwy, Keller

15 year customer here. Had to close out account after very bad service surrounding opening a teenager savings account. 7 in person trips and it still was not setup correctly. Eventually the branch manager informed us they do not have teen accounts!!?? Regions never returned the fees they charged on the account. If they don't offer this kind of account, why did the staff open it for us? Even after closing all of our accounts, we received several calls about the accounts as if they were open. I'm not sure anyone down here knows what they are doing.

As you can see by the other ratings, you do not want to bank here. I opened an account upon receiving a special offer. I held up my end of the deal but they did not honor it based on a technicality. Now I have to keep the account open for six months. I thought I’d try this bank out. I discovered I do not want to bank here!

Extremely frustrating experience this morning, terrible customer service at 521 Keller Parkway, Keller, TX 76248. I let all the bankers know why I was there and was told that only one banker has a notary license. I waited patiently for the one banker as she assisted everyone else in the bank that came in after me then for the bank to be completely empty and she just ignored me. All other bankers also just looked at me ignoring me as I waited over 40 minutes in an empty bank...no other customers. I don't hang out at banks for fun, what the hell did they think I was waiting in the lobby for. They just sat and stared refusing to help me until I just had to leave...extremely disappointed and angry.

Worst bank on the planet!!! Always unprofessional…. Poorly trained. The whole online, customer support and branch personnel quagmire is designed for non transparency. NO ONE CAN ANSWER A QUESTION . Standoffish and argumentative. VERY Poor knowledge of how actual banking works. No authority at the branch level to do anything. Corporate does what they want when they want and do not care about relationships in the local communities. They cause more issues then they are worth. They do not listen they remove money from accounts without any written or agreed authorization. CANT BELIEVE THEY ARE STILL IN BUSINESS!!! If the parking lot to a bank is always empty that should tell you something.

I wish I was able to rate them a zero if I had the option. Stay away from this bank in general. They are fraud. I opened an account and deposited $100.00. I was told that I will receive $500.00 for operant account. Not only I did not receive the promised amount, when I closed the account they took out $50.00 and monthly service charges. When you call the customer service number it is hard to reach some someone. Run away from this bank. Take your business elsewhere.

Pretty disappointed today with Cristina at the regions Bank in Keller. My dad got a stimulus check, he signed it and then wrote a power of attorney to me and had it notarized professionally so that I can deposit funds allocated to him since he doesn’t have a checking account then I could give dad the money he needs. Dad is in an assisted living situation and unable to be present for the transaction. I asked Cristina for a deep dive to guide me on another step on how to get this check cashed for my father, she refused to do a deep dive... this is a common principle and practice at large companies to dig deep and Cristina refused. she said I would have to look up the information myself. I don’t work for a bank, I needed her to do the deep dive and email me and she refused.

The ladies working here are excellent. Very nice and super helpful. I was iffy opening an account here... I've had my account for a year and I get charged for taking out of MY savings. There's not that many banks around. When your account goes into negative, even if you put the money that day they charge you a $30+ fee. Going back to Chase Bank. They never did that to me. They'd give me until 11pm that day to get my account back to positive and they wouldn't charge me for taking out money from wherever I wanted and I had them for 3 years until I decided to check another bank out. Won't be leaving Chase Bank ever again.

This branch is fantastic! I visit 2 times a week and everytime I'm greeted with a smile, friendly conversation and they use my first name. I've never had to wait long and they've always gone out of their way to make me feel welcomed.

the ladies here are nice how ever banking with regions isn't a good idea. so many FEES for everything you do!!!!!!!!! there is a one time courtesy waiver when you go into a negative balance in your account... I lost my job and needed them to extend grace to me while I waited for my check to avoid a reversal fee of $36 from my account after I had already used my one time but they would not even do that for me even though I explained my situation and hard time with them they still wouldn't help me out.... CUSTOMER SERVICE OVER THE PHONE SUCKS.

The hours they are open are pitiful. One can not get there without taking off work early. Their help is condescending. The website and app always seem to mess up and then it locks you out. You then have to call their customer support and hold for 30 minutes before you get a person to get it re-set. They charge a fee to close your account unless it has been open for a minimum time period of 6 months. (So you can move your assets to a REAL bank.) I wish I could leave less than 1 star on this review. DO NOT OPEN AN ACCOUNT HERE, FIND A REAL BANK!