Regions Bank Lakeshore Pkwy, Birmingham

I went in with a few questions since I recently moved states and did not have a local bank in this area. The workers apologized and said they could not help me with my services, so I thanked them and walked out. While I was walking out (this happened twice because I went in two times with different questions), I overheard the workers laughing at my questions and my misuse of wording. It was clearly unprofessional to say something about a customer, whether their member of your bank or not, while at the counter around other customers and especially within the person’s earshot. I thought about switching to Regions bank since BOA is not located in AL however from this experience I will not be coming back…

I've been visiting this Regions for going on 10 years now. The staff is always super polite and efficient. I'm able to get in and out. I always am noticed when I arrive and greeted. A+

I just had the BEST customer service experience in the drive-up line with Ms. Cynthia. She truly made my banking experience personal and she was very helpful. Regions Bank, you have a valuable employee in Cynthia! A plus!!

I went to the one that replaced this one off Lakeshore (this one is closed down). But to make my point, I was very disappointed in the service. Tried to do a transaction of a large portion of money from my Max card to my Regions card and the lady at the front (forgot to get her name), said the chip on my card wouldn’t go through. She only tried one time and kinda gave me a negative attitude towards it when I asked if I could try another Regions bank. So I went to the other Regions bank on Oxmoor and I had no issues there. Service was fast and easy!! Had no problems doing my transaction! Regions bank off Lakeshore disappointed me today.

My experience was Awesome!!! Kevin the Branch Manager of the Oxmoor Bank , in Birmingham, Alabama; treated our family like it was his family! He made us feel like he was there to meet our every need. What more could you ask for!!! In fact, the entire team was great!!!! I can only talk from my point of view, but I suggest you check it out for yourself!

This is the slowest bank I have ever been too. My employer banks here and we have to make commercial deposits. We stopped going to this location and went to the other lakeshore branch due to sometimes being there 45 minutes getting the deposits done. Unfortunately for some insane reason Regions closed the other Lakeshore branch and we are back to having to go to this one now. Today we go to make 7 deposits we get up to the tube and are told to drive to lane that is closed and wait while they do the deposits. Keep in mind you still can’t go into the building so drive thru is our only option to taking care of our business. While waiting for the deposits to get done 7 cars went thru and got taken care of. Then they tell me over the speaker to get back into an open lane and wait behind the 3 cars to receive my receipts and money bag. I couldn’t get from the lane I was parked in that they told me to go to because that one is broke. I made them bring it to me out front because I was waiting in the line. I have contacted my corporate office and we are in the process of changing banks now because this is not how you treat customers. I shouldn’t of been made to go through hoops to give you our businesses money!

This is the best regions in the city. They are so friendly, remember me when I come in, and have wonderful customer service. I know times are crazy right now, and sometimes things take longer than normal - but they are super apologetic and get you in and out as fast as they can.

I bank at BBVA Compass but had to deposit a check for a friend here. So glad I do not bank there.

I do not understand with a CLOSED lobby why is the drive thru so slow?! It really doesn’t make sense to me. No priority for commercial customers and no sense of urgency at all. 23 minuets for ONE CHECK.

Very good branch. Polite workers and they get the job done fast. Come to this one. Not the one off Green Springs